Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in using our innovative workplace management technology and build strong relationships.
- Company: Join Johnson Controls FM:Systems, a leader in optimising workspaces with cutting-edge technology.
- Benefits: Enjoy hybrid/remote work, 25 paid holidays, and perks like discounts and private medical coverage.
- Why this job: Be part of a collaborative team that values your input and offers career development opportunities.
- Qualifications: 10+ years experience, including 5 in customer-facing roles; strong problem-solving and communication skills required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 48000 - 72000 £ per year.
About Johnson Controls FM:Systems: Johnson Controls FM:Systems provides innovative workplace management technology, helping facility and real estate teams create ideal workspaces. Our solutions in space management, asset maintenance, real estate planning, resource scheduling, and sustainability empower clients to optimize their facilities and enhance efficiency.
What We Can Offer
- Competitive salary.
- Hybrid/Remote working.
- 25 Paid holidays + BH and sick pay.
- A benefits package including a 7% matched pension, free life assurance, private medical coverage, and an employee assistance program.
- Employee perks such as discounts on high-street brands, a cycle-to-work scheme, and discounts on Johnson Controls security products.
- Access to world-class training, career development programs, and business resource groups.
- A supportive and collaborative work environment.
What You Will Do
As a Customer Success Manager, you will ensure the ongoing success of customer installations and relationships. This role requires strong organizational skills, business acumen, technical orientation, and excellent relationship-building abilities.
Responsibilities
- Guide and mentor customers on product use, best practices, and new features.
- Act as a trusted advisor for current and future product offerings.
- Advocate for customers internally, collaborating with various teams.
- Provide regular status updates to leadership, highlighting high-risk and upsell opportunities.
- Maintain positive relationships with customer project teams and executive sponsors.
- Serve as an escalation point between Johnson Controls FM:Systems and customers.
- Offer feedback on product usage and enhancements.
- Ensure clear communication and collaboration within teams.
What We Look For
- 10+ years of experience, with at least 5 in customer-facing roles.
- 5+ years managing enterprise software implementations.
- Proven ability to implement and communicate new processes.
- Strong problem-solving skills and technical documentation abilities.
- Experience with data tools for executive reports and dashboards.
- Excellent communication, writing, and organizational skills.
- Knowledge of web technologies and relational databases.
- Experience with CAFM/IWMS/CMMS applications preferred.
Johnson Controls FM:Systems is an equal opportunity employer committed to diversity and inclusion. We value all employees’ talents and support an inclusive and respectful environment. Ready to start a rewarding career with Johnson Controls? Apply now and be a part of our innovative journey in workplace management technology!
Customer Success Manager employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in workplace management technology. Understanding how solutions like space management and asset maintenance work will help you engage more effectively with potential employers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the customer success and facility management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Johnson Controls FM:Systems.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and software implementations in the past. Highlighting your problem-solving skills and ability to communicate new processes will set you apart from other candidates.
✨Tip Number 4
Research Johnson Controls FM:Systems thoroughly, including their products and company culture. Tailoring your conversations and questions during interviews to reflect your understanding of their values and offerings will show your genuine interest in the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles and enterprise software implementations. Use keywords from the job description to demonstrate your fit for the Customer Success Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Johnson Controls FM:Systems and their workplace management technology. Mention specific experiences where you've successfully guided customers or managed software implementations.
Showcase Your Skills: In your application, emphasise your problem-solving skills, technical documentation abilities, and experience with data tools. Provide examples of how you've used these skills in previous roles to enhance customer relationships.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This can help keep you on their radar and show your enthusiasm for the position.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer-Centric Approach
As a Customer Success Manager, your ability to build relationships is key. Prepare examples of how you've successfully guided customers in the past, highlighting your approach to understanding their needs and providing tailored solutions.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as CAFM/IWMS/CMMS applications. Be ready to discuss your experience with enterprise software implementations and how you’ve used data tools for reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you had to advocate for a customer or resolve a conflict, and be prepared to explain your thought process.
✨Highlight Your Collaborative Spirit
This role requires collaboration across various teams. Share examples of how you've worked effectively with different departments in previous roles, emphasising your communication skills and ability to maintain positive relationships.
