Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join a leading security company with a focus on training and development.
- Benefits: Enjoy a competitive salary, bonus, pension, and all necessary tools provided.
- Why this job: Kickstart your career in the security industry with full paid training and hands-on experience.
- Qualifications: Must have a UK driving licence and practical skills with tools; tech-savvy is a plus.
- Other info: Great opportunity for personal growth in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
What you will do
Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
How you will do it
- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signalling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
What we look for
Essential
- Full UK manual driver’s licence.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
#J-18808-Ljbffr
Customer Solutions Technician employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician
✨Tip Number 1
Get to know the company! Research their values and services, especially in security tech. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Solutions Technician, you'll need to build relationships with customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your practical skills! If you have experience with tools or technology, be ready to discuss it. Bring examples of past work or projects to demonstrate your hands-on abilities during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Solutions Technician
Some tips for your application 🫡
Show Your Skills: Make sure to highlight any practical skills you have, especially with hand and power tools. We want to see how your experience aligns with the role of a Customer Solutions Technician, so don’t hold back!
Be Personable: Since this role involves a lot of customer interaction, let your communication skills shine through in your application. We’re looking for someone who can build relationships and exceed customer expectations, so share examples of how you've done this before.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific responsibilities from the role that excite you and how you can contribute to our team at StudySmarter. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Familiarise yourself with the types of systems you'll be working on, like CCTV and intruder alarms. Brush up on your knowledge of how these systems operate and common issues that can arise. This will show your potential employer that you're genuinely interested and ready to dive into the role.
✨Show Off Your Skills
Be prepared to discuss your practical skills, especially with hand and power tools. If you have any relevant experience, whether it's from previous jobs or personal projects, make sure to highlight it. Demonstrating your ability to work safely and efficiently will set you apart.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond for a customer. Be ready to explain how you build relationships and exceed expectations. This will help illustrate your communication skills and reliability.
✨Ask Questions
Prepare some thoughtful questions about the company and the role. This shows that you're engaged and serious about the opportunity. You might ask about the training process or how success is measured in the position. It’s a great way to demonstrate your enthusiasm!
