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For Companies At a Glance
- Tasks: Coordinate and schedule maintenance visits for our skilled engineers.
- Company: Join a leading company in land-based security solutions.
- Benefits: Enjoy competitive pay, discounts, and a comprehensive benefits package.
- Why this job: Be part of a supportive team with growth opportunities and extensive training.
- Qualifications: Experience in dispatching or coordinating roles is essential.
- Other info: Part-time role with flexible weekend hours.
What you will do
As a Customer Service Dispatcher, you will play a key role in scheduling and dispatching our skilled Service & Maintenance Engineers for our land-based Security business. Your goal will be to efficiently coordinate corrective and preventative maintenance visits, ensuring they are completed on time and in line with customer requirements and industry standards.
Working Hours:
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20 hours per week
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Saturday & Sunday, 08:00–19:00
What we offer
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Competitive Salary – Rewarding your skills and contributions.
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Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
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Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.
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Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.
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Career Development – Explore growth opportunities with clear career ladders to advance your career.
How you will do it
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Collaboration: Partner with your Manager, Colleagues, and Field Engineers to effectively meet customer expectations.
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Relationship Building: Strengthen relationships with managers, colleagues, Field Engineers, and customers to enhance internal and external collaboration and ensure seamless coordination.
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Proactive Monitoring: Stay in regular contact with your engineers daily, ensuring they are dispatched efficiently and that job completions are tracked throughout the day.
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Efficiency Focus: Fill any gaps in the schedule (white space in the GANT) and ensure all jobs are completed by the end of the day.
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Problem-Solving: Handle call management with urgency, escalate issues when necessary, and maintain visibility of engineers\’ real-time status, identifying any anomalies.
What we look for
Required
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Previous experience in dispatching, planning or coordinating roles.
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Previous experience working in a fast-paced office environment.
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Strong planning and prioritization skills with a structured approach to work.
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Ability to multi-task and thrive in a dynamic, fast-paced environment.
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Clear communicator with a professional telephone manner, both with colleagues and customers.
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Comfortable with computer systems and able to handle multiple PC applications simultaneously.
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A sense of urgency with strong follow-through and problem-solving skills.
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Customer Service Dispatcher - Part Time employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Dispatcher - Part Time
✨Tip Number 1
Familiarise yourself with the tools and software commonly used in dispatching roles. Being comfortable with these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your ability to handle multiple tasks by preparing examples from your past experiences. Think of specific situations where you successfully managed competing priorities, as this will highlight your suitability for a fast-paced environment.
✨Tip Number 3
Emphasise your communication skills during any interactions. Since the role involves liaising with engineers and customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter can help you align your responses and show that you're a great fit for our collaborative team environment.
We think you need these skills to ace Customer Service Dispatcher - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in dispatching, planning, or coordinating roles. Emphasise any previous work in fast-paced environments and showcase your strong planning and prioritisation skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Customer Service Dispatcher role. Mention your ability to build relationships, monitor engineers, and solve problems effectively, demonstrating how you can contribute to the team.
Showcase Communication Skills: In your application, highlight your clear communication style and professional telephone manner. Provide examples of how you've successfully communicated with colleagues and customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Johnson Controls
✨Show Your Dispatching Experience
Make sure to highlight any previous experience you have in dispatching, planning, or coordinating roles. Be ready to discuss specific examples of how you've successfully managed schedules and prioritised tasks in a fast-paced environment.
✨Demonstrate Strong Communication Skills
Since the role requires clear communication with colleagues and customers, practice articulating your thoughts clearly. You might want to prepare for questions that assess your telephone manner and how you handle customer interactions.
✨Emphasise Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and solve problems quickly. The interviewers will be looking for your ability to handle urgent situations and maintain visibility of operations.
✨Familiarise Yourself with Scheduling Tools
Since you'll be using computer systems to manage dispatching, it’s a good idea to brush up on any relevant software or tools. If you have experience with scheduling applications, mention this during the interview to show your readiness for the role.
