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For Companies At a Glance
- Tasks: Support installation teams by planning and scheduling customer appointments.
- Company: Join a leading company in security solutions with a focus on innovation.
- Benefits: Enjoy flexible leave, competitive salary, and exclusive discounts on high street brands.
- Why this job: Be part of a dynamic team that values growth and offers career development opportunities.
- Qualifications: Customer service experience is essential; scheduling or planning experience is a plus.
- Other info: Work in a supportive environment with a focus on maximising engineer productivity.
The predicted salary is between 30000 - 42000 £ per year.
What You Will Do
Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What We Offer
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
How You Will Do It
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
- Maximise resource utilisation, direct and subcontractor labour where available, with a view to minimising downtime/lead times
- Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for upsales on the day, scheduling return visits as required.
Required
- Customer Service experience
- Computer literate
Preferred
- Scheduling / planning experience
- Industry experience
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Industrial Machinery Manufacturing
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Customer Service Dispatcher employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Dispatcher
✨Tip Number 1
Familiarise yourself with scheduling software and tools commonly used in customer service dispatch roles. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as you'll need to manage inbound and outbound calls effectively. Practising how to handle difficult conversations or resolve conflicts can help you feel more confident when discussing your experience.
✨Tip Number 3
Research the company’s values and culture. Understanding what they prioritise in customer service can help you tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the role and the company culture, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any scheduling or planning roles you've held. Use specific examples that demonstrate your ability to manage appointments and optimise resources.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Customer Service Dispatcher role. Mention how your skills align with the job description, particularly your experience in managing inbound and outbound communications and maximising productivity.
Showcase Relevant Skills: Emphasise your computer literacy and any specific software you are familiar with that relates to scheduling and planning. If you have experience in the industry, make sure to highlight this as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Planner/Dispatcher.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer Service Skills
Since the role requires customer service experience, be prepared to discuss specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Planning and Scheduling Knowledge
Familiarise yourself with basic planning and scheduling concepts. Be ready to explain how you would optimise engineer productivity and manage appointments effectively. Mention any relevant tools or software you have used in previous roles.
✨Understand the Company’s Operations
Research the company’s services and understand their operational processes. This will help you answer questions more effectively and show your genuine interest in the role. Knowing how they manage resources and customer appointments can give you an edge.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, challenges faced in the role, or opportunities for career development. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
