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For Companies At a Glance
- Tasks: Coordinate customer service operations and ensure outstanding service delivery.
- Company: Join Johnson Controls, a leader in industrial machinery manufacturing.
- Benefits: Enjoy competitive salary, 25 paid holidays, and fantastic perks like discounts and career growth.
- Why this job: Make a difference daily in a supportive, collaborative environment that values your ideas.
- Qualifications: Customer service experience, strong communication skills, and tech-savvy are essential.
- Other info: This is an entry-level, full-time role based in Manchester.
The predicted salary is between 24000 - 36000 £ per year.
Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!
What You’ll Do
- Schedule routine service visits and dispatch callouts efficiently.
- Manage engineers’ diaries and coordinate assignments seamlessly.
- Process permits and handle essential paperwork with precision.
- Serve as a dedicated point of contact for our valued national customers.
- Keep everything running smoothly by rescheduling work due to absences or urgent calls.
- Provide exceptional customer service via phone and email.
- Collaborate with multiple departments to ensure a seamless customer experience.
- Support service managers in maximizing engineer productivity.
- Work with portals and reporting tools to meet team KPIs.
What We Offer
- Competitive salary – because your skills deserve recognition.
- Generous time off – 25 paid holidays + bank holidays + sick pay.
- Fantastic benefits package – including pension, life assurance, employee assistance program, referral scheme, and discounts on top brands.
- Training & career growth – access to industry-leading resources and cross-training opportunities.
- Supportive team culture – a positive, collaborative environment where your ideas matter.
- Commitment to safety – through our Zero Harm policy, your well-being is our priority.
- Inclusion & belonging – access to business resource groups for networking and development.
What We’re Looking For
- Passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills
- Customer service experience with a proactive approach.
- Strong communication skills – both written and verbal.
- Ability to multitask and stay calm under pressure.
- Tech-savvy – comfortable using multiple PC applications.
- Quick decision-making skills and a keen eye for detail.
- Organizational skills that keep operations running smoothly.
Preferred Skills
- Experience using GANT-based planning/dispatch software.
- Previous planning or scheduling experience in a service role.
If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Service Coordinator employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as GANT-based planning or dispatch software. Having a solid understanding of these systems can give you an edge during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or schedules in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Research Johnson Controls and their customer service philosophy. Understanding their values and how they prioritise customer satisfaction will help you align your answers during the interview.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios where you handle customer inquiries. This will prepare you for the types of interactions you'll have in the Customer Service Coordinator role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and organisational skills. Use specific examples that demonstrate your ability to multitask and stay calm under pressure, as these are key traits for the Customer Service Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how your proactive approach and strong communication skills make you a perfect fit for the role. Be sure to relate your experiences to the responsibilities outlined in the job description.
Showcase Technical Proficiency: If you have experience with GANT-based planning or dispatch software, be sure to include this in your application. Highlight any technical skills that demonstrate your comfort with using multiple PC applications, as this is important for the position.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer Service Skills
Prepare to discuss your previous customer service experiences in detail. Highlight specific situations where you went above and beyond to assist customers, as this role requires a proactive approach to service.
✨Demonstrate Organisational Abilities
Since the role involves scheduling and coordinating, be ready to share examples of how you've successfully managed multiple tasks or projects simultaneously. This will show your potential employer that you can handle the fast-paced environment.
✨Familiarise Yourself with Relevant Software
If you have experience with GANT-based planning or dispatch software, mention it during the interview. If not, do some research on common tools used in customer service coordination to demonstrate your tech-savviness.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
