At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive pay, generous leave, and exclusive discounts.
- Other info: Flexible hybrid working and great career growth opportunities await you.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer-focused mindset and excellent communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Join Us as a Customer Advisor!
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What you will do
As a Customer Excellence Team Advisor, you'll be the first point of contact for all Land Based Security (LBS) customer interactions, delivering timely and effective support. You'll help uphold our reputation by ensuring transparency and integrity in every customer interaction. Key responsibilities include resolving complaints, collaborating with internal teams, and promoting automated solutions to enhance service efficiency.
How you will do it
- Handle inbound calls from LBS service maintenance customers, using open questions to understand and resolve their queries.
- Log customer details accurately and provide clear information on additional service costs.
- Raise technical support inquiries and place systems on test to ensure prompt issue resolution.
- Advocate for self-service solutions, leveraging product knowledge to resolve queries on first contact.
- Build strong relationships with internal teams to resolve issues and escalate concerns when needed.
- Manage customer complaints with active listening and clear communication, ensuring satisfaction.
What We Look For
Must-Haves:
- A customer-focused mindset with a proactive attitude.
- Ambition to learn and grow, valuing potential over experience.
- Excellent telephone manner and communication skills.
- Strong attention to detail and proficient in written and spoken English.
- Familiarity with IT systems and applications.
Nice-to-Haves:
- Experience in a call centre or B2B customer service role.
- Background in security or fire detection systems.
- Familiarity with CRM systems and a continuous improvement mindset.
- Strong problem-solving, time management, and multitasking skills.
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Customer Service Agent employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our London team is dedicated to transforming the world through intelligent building solutions, offering competitive salaries, comprehensive benefits, and extensive training opportunities that empower employees to grow their careers. Join us to make a meaningful impact while enjoying a supportive work environment that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnson Controls. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnson Controls before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnson Controls:Your cover letter is your chance to shine! Tell us why you want to work at Johnson Controls specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnson Controls!
How to prepare for a job interview at Johnson Controls
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
