At a Glance
- Tasks: Engage customers to enhance loyalty and upgrade their home security systems.
- Company: Join a dynamic team at Johnson Controls in Manchester.
- Benefits: Competitive salary, bonus scheme, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and excellent career growth opportunities.
- Why this job: Make a real difference by helping customers see the value in their products.
- Qualifications: Strong customer service skills and a passion for advocacy.
The predicted salary is between 30000 - 40000 £ per year.
Join Us as a Customer Retentions Advisor! Manchester – Tyco Park | Full-Time
What we offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What you will do
As the Customer Loyalty Advisor you will focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
How you will do it
- Deliver a retention rate of 65% a month based on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product.
- Deliver an upgrade target every month and utilize the skills trained to upgrade our customer to the best system available.
What we look for
Must-Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
Customer Retentions Advisor employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a competitive salary and a lucrative bonus scheme that rewards your hard work. Our Manchester location fosters a supportive work culture with extensive career development opportunities, generous leave policies, and unique perks like exclusive discounts and casual dress days, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your conversational skills! Role-play with a friend or family member to simulate customer interactions. Focus on how to highlight the value of products without resorting to discounts—this is key for the Customer Retentions Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to join us at Tyco Park!
We think you need these skills to ace Customer Retentions Advisor
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer advocacy in your application. Share examples of how you've gone above and beyond to help customers, as this is key for the Customer Retentions Advisor role.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and retention. Use keywords from the job description to show that you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the role and how your skills align with our mission to enhance customer satisfaction and loyalty.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Before the interview, make sure you understand the company and its products inside out. Familiarise yourself with their home security systems and how they provide value to customers. This will help you speak confidently about how you can contribute to customer retention.
✨Show Off Your Skills
Prepare examples that showcase your negotiation and communication skills. Think of specific situations where you've successfully retained a customer or resolved a conflict. This will demonstrate your ability to handle challenging conversations effectively.
✨Data is Your Friend
Brush up on your data analysis skills. Be ready to discuss how you can use insights from customer data to drive retention strategies. Showing that you can translate numbers into actionable plans will impress the interviewers.
✨Be Passionate
Let your passion for customer advocacy shine through during the interview. Talk about why you believe in providing excellent customer service and how it impacts customer loyalty. A genuine enthusiasm for helping customers will set you apart from other candidates.
