At a Glance
- Tasks: Engage customers to enhance loyalty and upgrade their home security systems.
- Company: Join a dynamic team at Johnson Controls in Manchester.
- Benefits: Competitive salary, bonus scheme, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and excellent career growth opportunities.
- Why this job: Make a real difference by helping customers see the value in their products.
- Qualifications: Strong customer service skills and a passion for advocacy.
The predicted salary is between 30000 - 40000 £ per year.
Join Us as a Customer Retentions Advisor!
Manchester – Tyco Park | Full-Time
What we offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What you will do
As the Customer Loyalty Advisor you will focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
How you will do it
- Deliver a retention rate of 65% a month based on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product.
- Deliver an upgrade target every month and utilize the skills trained to upgrade our customer to the best system available.
What we look for
Must-Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
Customer Loyalty Advisor employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a competitive salary and a lucrative bonus scheme that rewards your hard work. Our vibrant work culture in Manchester fosters employee growth through extensive career development opportunities, while our generous benefits package, including 25 days of annual leave and exclusive discounts, ensures a fulfilling work-life balance. Join us as a Customer Loyalty Advisor and be part of a team that values customer advocacy and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Loyalty Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your conversational skills! Role-play with a friend or family member to simulate customer interactions. Focus on how to highlight the value of products without resorting to discounts—this is key for the Customer Loyalty Advisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team as a Customer Loyalty Advisor.
We think you need these skills to ace Customer Loyalty Advisor
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer advocacy right from the start! In your application, share specific examples of how you've gone above and beyond to help customers. This will show us that you truly care about making a difference.
Tailor Your CV:Make sure your CV is tailored to the Customer Loyalty Advisor role. Highlight your customer service experience and any relevant skills, like negotiation and communication. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our mission of enhancing customer satisfaction. Keep it conversational and genuine—let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Johnson Controls
✨Know Your Customer Retention Strategies
Before the interview, brush up on effective customer retention strategies. Be ready to discuss how you would engage customers in meaningful conversations that highlight the value of their products. This shows your understanding of the role and your passion for customer advocacy.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you successfully negotiated or resolved customer issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Familiarise Yourself with the Company’s Products
Take some time to research the home security systems offered by the company. Understanding the products will allow you to speak confidently about how you can help customers see their long-term value, which is crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and performance metrics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
