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For Companies At a Glance
- Tasks: Coordinate customer service operations and ensure outstanding support for our clients.
- Company: Join a dynamic team dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy competitive salary, generous time off, and fantastic perks like discounts and training.
- Why this job: Make a real impact daily in a supportive, collaborative environment that values your ideas.
- Qualifications: Customer service experience, strong communication skills, and tech-savvy are essential.
- Other info: Opportunity for career growth and access to networking groups.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!
What You’ll Do
- Schedule routine service visits and dispatch callouts efficiently.
- Manage engineers’ diaries and coordinate assignments seamlessly.
- Process permits and handle essential paperwork with precision.
- Serve as a dedicated point of contact for our valued national customers.
- Keep everything running smoothly by rescheduling work due to absences or urgent calls.
- Provide exceptional customer service via phone and email.
- Collaborate with multiple departments to ensure a seamless customer experience.
- Support service managers in maximizing engineer productivity.
- Work with portals and reporting tools to meet team KPIs.
What we offer
- Competitive salary – because your skills deserve recognition.
- Generous time off – 25 paid holidays + bank holidays + sick pay.
- Fantastic benefits package – including pension, life assurance, employee assistance program, referral scheme, and discounts on top brands.
- Training & career growth – access to industry-leading resources and cross-training opportunities.
- Supportive team culture – a positive, collaborative environment where your ideas matter.
- Commitment to safety – through our Zero Harm policy, your well-being is our priority.
- Inclusion & belonging – access to business resource groups for networking and development.
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- Customer service experience with a proactive approach.
- Strong communication skills – both written and verbal.
- Ability to multitask and stay calm under pressure.
- Tech-savvy – comfortable using multiple PC applications.
- Quick decision-making skills and a keen eye for detail.
- Organizational skills that keep operations running smoothly.
Preferred Skills:
- Experience using GANT-based planning/dispatch software.
- Previous planning or scheduling experience in a service role.
If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Experience Coordinator employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with GANT-based planning and dispatch software, as this is a preferred skill for the role. You can find online tutorials or courses that will help you understand how to use these tools effectively.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios with friends or family. This will help you become more comfortable in delivering exceptional customer service over the phone and via email.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule or diary management system. This will not only demonstrate your ability to multitask but also give you practical experience in managing time and resources efficiently.
✨Tip Number 4
Research common challenges faced in customer service roles and think of solutions. Being prepared with examples of how you've handled similar situations in the past can set you apart during interviews.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and organisational skills. Use specific examples that demonstrate your ability to multitask and stay calm under pressure, as these are key traits for the Customer Experience Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention how your proactive approach and strong communication skills align with the company's values and the job requirements.
Showcase Technical Proficiency: If you have experience with GANT-based planning or dispatch software, be sure to mention it. Highlight your comfort with using multiple PC applications, as this is important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Experience Coordinator position.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Organisational Skills
As a Customer Experience Coordinator, your ability to organise and manage tasks is crucial. Be prepared to discuss specific examples of how you've successfully coordinated schedules or managed multiple priorities in previous roles.
✨Demonstrate Your Customer Service Passion
Highlight your customer service experience by sharing stories that illustrate your proactive approach. Discuss how you’ve gone above and beyond to ensure customer satisfaction, as this role heavily relies on delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare for scenarios where you might need to reschedule appointments or manage urgent requests, and think through how you would respond effectively.
✨Familiarise Yourself with Relevant Tools
Since the role involves using various PC applications and possibly GANT-based planning software, it’s beneficial to brush up on these tools. If you have experience with similar software, be ready to discuss how you used it to enhance productivity.
