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- Tasks: Manage administrative duties in our Alarm Monitoring Centre and support the team.
- Company: Join Envision Intelligent Solutions, a dynamic part of Johnson Controls.
- Benefits: Enjoy a comprehensive benefits package, including discounts and paid leave.
- Other info: Full-time role with a Monday to Friday schedule and a focus on safety.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Envision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in-house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.
We are currently looking for an Alarm Receiving Centre (ARC) Administrator to join our team.
In this full-time, 100% office-based role, you will perform administrative duties and will work in our Alarm Monitoring Centre in Silverwood Business Park, Craigavon, BT66 6SY.
The main duties will include but are not limited to the below across both AIM & Envision:
- Updating Keyholder information.
- Processing communicator orders for installers.
- Processing cancellation of communicators.
- Setting up of new records.
- Report generation.
- Commissioning of systems.
- Handling customer queries.
- Quality checking.
- Updating on call rotas.
- Managing and maintaining Engineer dispatch services.
- Footage requests.
- Alarm schedule maintenance.
- Connection checks.
What we offer:
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
- Paid Annual Leave, plus bank holidays (Holiday buy back option available).
- Full Time & permanent contract: Monday - Friday 08:30 - 17:00.
- Dedication to safety through our Zero Harm policy.
- Access to business resource groups.
ARC Administrator in Craigavon employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Administrator in Craigavon
✨Tip Number 1
Network like a pro! Reach out to current employees at Envision Intelligent Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their services and values. Show them you’re not just another candidate; you’re genuinely interested in being part of their innovative team.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how your past experiences relate to the ARC Administrator role. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for.
We think you need these skills to ace ARC Administrator in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ARC Administrator role. Highlight any relevant administrative duties you've performed, especially in a fast-paced environment like an Alarm Monitoring Centre.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Envision Intelligent Solutions and how you can contribute to our innovative team. Keep it professional but let your personality show!
Showcase Your Attention to Detail: As an ARC Administrator, attention to detail is key. In your application, mention specific examples where your meticulous nature has made a difference, whether in managing records or handling customer queries.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Johnson Controls
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an ARC Administrator. Familiarise yourself with tasks like updating keyholder information and processing communicator orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
In a role that involves handling customer queries and managing engineer dispatch services, it's crucial to highlight your problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will illustrate your capability to thrive in a dynamic environment.
✨Emphasise Your Attention to Detail
As an ARC Administrator, quality checking and maintaining accurate records are vital. Be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to keep track of details, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute to the company's goals.