At a Glance
- Tasks: Lead virtual refrigeration services and build strong customer relationships across the UK.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive salary, 25 days leave, private healthcare, and ongoing training.
- Other info: Collaborative culture with excellent career growth opportunities and support.
- Why this job: Shape the future of digital services with AI and machine learning in HVAC.
- Qualifications: Strong HVAC knowledge and experience in diagnosing chiller systems required.
The predicted salary is between 45000 - 55000 £ per year.
As a Chiller Remote Service Lead, you will play a key role in delivering advanced virtual refrigeration and chiller services across the UK. You will build strong customer relationships by deeply understanding our HVAC service model and each customer’s specific operational needs. Working closely with an international team of Solution Engineers, you will support preventive, proactive and predictive maintenance strategies while helping shape the future of digital services, including artificial intelligence and machine learning–enabled diagnostics. The role involves regular customer interaction, remote analysis and on-site engagement when required.
What We Offer
- Competitive salary
- 25 days annual leave plus bank holidays
- Pension scheme
- Private healthcare and Life insurance
- Employee Assistance Programme
- Employee referral scheme
- Employee discounts
- Cycle to Work scheme
- Discounts on Johnson Controls products
- Ongoing training and career development opportunities
- Supportive, collaborative and safety-driven culture
How You Will Do It
- Review the Connected Equipment Portal, analyse performance data and produce reports and recommendations for customers and internal teams
- Diagnose complex refrigeration and chiller systems remotely and on site
- Deliver virtual, advanced and innovative refrigeration services
- Carry out preventive, proactive and predictive maintenance activities, including detailed troubleshooting
- Provide feedback on chiller serviceability and Connected Equipment Portal functionality
- Collaborate with field service teams and support the connection and commissioning of refrigeration systems
- Develop area-specific playbooks for virtual service delivery
- Advise customers using system data and site assessments, proposing upgrades, retrofits and improvements
- Support sales teams with technical recommendations
- Communicate clearly with internal and external stakeholders to ensure high customer satisfaction
- Coordinate with local support centres when issues arise
- Plan and deliver training on virtual chiller diagnostics and digital tools
- Contribute to the OpenBlue platform roadmap and continuous improvement initiatives
What We Are Looking For
- Required
- Strong knowledge of HVAC chillers and chiller systems, building automation and energy management systems
- Solid experience maintaining, diagnosing, and troubleshooting HVAC chillers and chiller systems
- Ability to resolve complex technical issues and engage confidently with customers
- Good IT skills and confidence using digital platforms and apps
- Willingness to travel within the UK
- Beneficial
- Knowledge of industrial refrigeration
- Experience maintaining, diagnosing, and troubleshooting industrial refrigeration systems
- Experience with remote or virtual diagnostics
- Knowledge of vibration, oil, refrigerant or motor current analysis
- Exposure to AI- or data-driven maintenance solutions
- Training or mentoring experience
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Chiller Remote Service Lead employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises safety and employee well-being. As a Chiller Remote Service Lead, you will benefit from competitive salaries, extensive training and career development opportunities, and a range of perks including private healthcare and a generous leave policy. Join us in shaping the future of digital services while enjoying the advantages of working with a global leader in energy efficiency and building systems.
StudySmarter Expert Advice🤫
We think this is how you could land Chiller Remote Service Lead
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at local HVAC events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to do a live demo or a case study presentation during interviews. It’s a great way to showcase your expertise in chiller systems.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that highlights something specific you discussed. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the extra step to engage with us directly. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Chiller Remote Service Lead
Some tips for your application 🫡
Know Your Stuff:Make sure you highlight your strong knowledge of HVAC chillers and chiller systems in your application. We want to see that you understand the ins and outs of the technology, so don’t hold back on showcasing your expertise!
Tailor Your Application:When applying, tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how your background aligns with what we’re looking for, so make it personal!
Show Off Your Problem-Solving Skills:We’re all about resolving complex technical issues, so be sure to include examples of how you've tackled challenges in the past. This will help us see your analytical side and how you engage with customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls
✨Know Your Chillers Inside Out
Make sure you brush up on your knowledge of HVAC chillers and chiller systems. Be ready to discuss specific troubleshooting techniques and maintenance strategies you've used in the past. This will show that you not only understand the technical side but can also apply it practically.
✨Showcase Your Customer Engagement Skills
Since this role involves regular customer interaction, prepare examples of how you've built strong relationships with clients. Think about times when you’ve successfully diagnosed issues remotely or provided valuable recommendations that improved their operations.
✨Familiarise Yourself with Digital Tools
Get comfortable with digital platforms and apps relevant to the role. If you have experience with AI-driven diagnostics or remote service tools, be sure to highlight that. Discuss how you’ve used technology to enhance service delivery in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice articulating how you would handle specific situations, such as diagnosing a complex issue remotely or collaborating with field service teams. This will demonstrate your problem-solving skills and ability to work under pressure.
