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For Companies At a Glance
- Tasks: Provide expert technical support for CCTV systems and assist with installations.
- Company: Join Sensormatic Solutions, a leader in security solutions for top retailers worldwide.
- Benefits: Enjoy a dynamic office environment with opportunities for international travel and professional growth.
- Why this job: Be part of a team that enhances safety and customer experiences in retail environments.
- Qualifications: Technical education in electronics or IT, plus experience in EAS and RFID technology required.
- Other info: Must be willing to travel internationally over 30% of the time.
The predicted salary is between 36000 - 60000 £ per year.
CCTV Technical Support Engineer
Sensormatic Solutions, a unit of Johnson Control, is a leading global provider of integrated performance and security solutions for retailers, currently deployed in more than 80 percent of the world's leading retailers. Sensormatic streamlines in-store operations and provides customers with seamless, personalized shopping experiences. Over the past 50 years, our solutions have kept hundreds of millions of people safe. We establish connections and fill information gaps to provide retail companies with a global, instantaneous, and determining view of inventory, customers, store staff and the business environment. We protect assets and people by helping to ensure a safe environment throughout the entire customer journey.
What you will do
The Technical Support Engineer oversees providing expert technical support on the different technologies of the Company, in the field of Electronic Security: CCTV, Intrusion, EAS and Access Control, both to the end customer of Retail & Building Solutions, and to the different departments of the company.
How you will do it
· Provide technical support for the commissioning, reactive and maintenance of CCTV systems
· Assist field technicians in the installation and maintenance of CCTV technologies, according to business strategies.
· Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation.
· Download and share CCTV footage for investigation purposes.
· Remote diagnostics for CCTV health checks
· Remote support to triage reactive call outs
· Remote resolution of CCTV faults
What we look for
· Technical education, for example vocational upper secondary qualification in electronics, information technology & communications, electrical engineering, or automation technology.
· Previous technical experience in EAS and RFID technology.
· Willingness to travel internationally over 30%.
· English, advance level is a must.
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CCTV Technical Support Engineer (Office Based) employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Technical Support Engineer (Office Based)
✨Tip Number 1
Familiarise yourself with the latest CCTV technologies and trends in the industry. Understanding the specifics of the systems you'll be supporting will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the electronic security field, especially those who work with CCTV systems. Engaging with industry forums or LinkedIn groups can provide insights and connections that may help you stand out as a candidate.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues. Being able to articulate your problem-solving skills and technical expertise will be crucial in interviews.
✨Tip Number 4
Show your willingness to travel and adapt to different environments. Since the role requires international travel, highlighting your flexibility and past experiences in diverse settings can make you a more attractive candidate.
We think you need these skills to ace CCTV Technical Support Engineer (Office Based)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the CCTV Technical Support Engineer position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Technical Skills: Emphasise your technical education and any previous experience in electronic security systems, particularly CCTV, EAS, and RFID technology. Use specific examples to demonstrate your expertise and problem-solving abilities.
Showcase Customer Service Experience: Since customer satisfaction is key in this role, include examples of how you've successfully supported customers in the past. Highlight your ability to communicate effectively and resolve issues promptly.
Proofread Your Application: Before submitting your application, make sure to proofread for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a technical support role.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of CCTV systems and related technologies. Be prepared to discuss your previous experiences with electronic security systems, as well as any relevant qualifications you have in electronics or IT.
✨Demonstrate Problem-Solving Skills
Since the role involves remote diagnostics and troubleshooting, be ready to share examples of how you've successfully resolved technical issues in the past. Highlight your analytical thinking and ability to work under pressure.
✨Emphasise Customer Satisfaction
The company values customer satisfaction highly, so be prepared to discuss how you've ensured client happiness in your previous roles. Share specific instances where you went above and beyond to meet customer needs.
✨Prepare for International Travel Questions
As the job requires a willingness to travel internationally, think about your flexibility and past experiences with travel. Be ready to explain how you manage your time and responsibilities while on the road.
