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For Companies At a Glance
- Tasks: Provide technical support for CCTV, EAS, and RFID solutions in retail environments.
- Company: Join Johnson Controls, a global leader in innovative technology solutions for retailers.
- Benefits: Enjoy competitive pay, flexible remuneration, job stability, and professional development opportunities.
- Why this job: Make a real impact while working in a diverse and supportive environment.
- Qualifications: Previous experience in a related industry and a full driver's license required.
- Other info: This is an entry-level, full-time position based in the Norwich area.
The predicted salary is between 24000 - 42000 £ per year.
Service Engineer -Field Based
Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey.
Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.
What you will do
As Field Technical Service, you\’ll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide. You\’ll need strong problem-solving abilities and a customer-focused mindset.
How you will do it
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Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
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Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
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Develop and test new solutions. Create manuals and product guides.
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Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
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Handle Level 2 incident resolution and troubleshooting.
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Support field technicians with technology installation and maintenance according to business strategies.
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Analyse new product launches, validate implementations, and train teams on product deployments. Contribute to new project development.
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Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
What we look for
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Previous experience in a related industry.
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Previous technical experience in EAS and RFID technology.
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Full driver\’s license and willingness to travel.
What we offer
Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances.
Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment.
Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. In our evolving environment, we\’ll help you build a unique career path. As a team member, you\’ll have the opportunity to make real impact. The world is waiting for you, and so are we.
For more information, visit www.johnsoncontrols.com
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CCTV Service Engineer employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Service Engineer
✨Tip Number 1
Familiarise yourself with the latest CCTV technologies and trends in the industry. Being knowledgeable about current advancements will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field of CCTV and security systems. Attend industry events or join online forums to connect with others who can provide insights or even refer you to job openings.
✨Tip Number 3
Prepare for technical questions by reviewing common troubleshooting scenarios related to CCTV systems. This will help you showcase your problem-solving skills effectively during the interview process.
✨Tip Number 4
Research Johnson Controls and their specific products and services. Understanding their offerings will allow you to tailor your responses in interviews and show that you're a good fit for their team.
We think you need these skills to ace CCTV Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the CCTV Service Engineer position. Understand the key responsibilities and required skills, such as technical support for EAS, RFID, and CCTV solutions.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and problem-solving. Emphasise any previous work with EAS or RFID technology, and ensure your skills align with what Johnson Controls is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that demonstrate your ability to provide technical support and your willingness to travel, as this role requires it.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Johnson Controls
✨Understand the Technology
Familiarise yourself with EAS, RFID, and CCTV technologies. Be prepared to discuss how these systems work and their applications in retail environments, as this will demonstrate your technical knowledge and problem-solving abilities.
✨Showcase Customer Service Skills
Since the role requires a customer-focused mindset, think of examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will highlight your ability to drive customer satisfaction.
✨Prepare for Technical Questions
Expect questions that assess your technical skills and troubleshooting capabilities. Brush up on common issues related to CCTV installations and maintenance, and be ready to explain how you would approach resolving them.
✨Demonstrate Teamwork Experience
The job involves working closely with field technicians and other teams. Prepare to share examples of how you've successfully collaborated with others in previous roles, showcasing your ability to work as part of a team.
