At a Glance
- Tasks: Monitor and analyse CCTV footage, ensuring customer safety and satisfaction.
- Company: Dynamic security firm with a focus on innovation and customer service.
- Benefits: Competitive salary, flexible leave, extensive discounts, and career development opportunities.
- Other info: Enjoy a balanced work-life with a unique shift pattern and growth potential.
- Why this job: Join a vital role in security, making a real difference in people's lives.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Position: CCTV Operator
Working hours: Following the shift pattern of 2 days (7am–7pm), 2 nights (7pm-7am) and 4 off
Contract: Permanent & Full Time
What you will do
In this role, you will analyze CCTV footage from customers\' premises and take appropriate action. You will handle incoming calls from internal and external customers, ensuring all interactions are polite and professional. Accurate recording of all events on the company database is essential, as well as maintaining the customer database. Any complaints or enquiries that you cannot resolve will need to be escalated to your Supervisor or Team Leader. This is an office-based position across two sites in Manchester: Salford Quays and Cheetham Hill - working on a 4-on, 4-off shift pattern.
What we offer
· Competitive Salary:Reflecting your skills and experience.
· Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
· Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
· Comprehensive Benefits:Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
· Exclusive Discounts:With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
· Career Development:Extensive opportunities for growth and advancement.
How you will do it
- Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.
- You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.
- You will pro-actively respond to remote video on a priority basis
- Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.
- Maintaining customer confidentiality at all times is essential in this role.
What we look for
Required
- Excellent communication skills
- Customer Service skills
- Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.
- Customer focused with a proactive, can-do attitude.
- High levels of concentration and attention to detail is crucial.
Preferred
- SIA CCTV license
- Some knowledge of IT desirable
- Industry experience
CCTV Operator in Manchester employer: Johnson Controls
As a CCTV Operator with us, you will join a dynamic team in Manchester, where we prioritise employee well-being and professional growth. Our competitive salary, flexible leave options, and comprehensive benefits package, including a generous pension plan and exclusive discounts, reflect our commitment to fostering a supportive work culture. With extensive opportunities for career development and a focus on maintaining customer confidentiality, we ensure that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Operator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a CCTV Operator role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and dealing with customers, role-play scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed complex situations or maintained accuracy in previous roles. It’ll make you stand out!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace CCTV Operator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the CCTV Operator role. We want to see how your background fits with our needs, so don’t be shy about showcasing your customer service skills and any previous experience in similar roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the position. We love seeing enthusiasm, so let us know what excites you about working with us and how you can contribute to our team.
Be Professional and Polite:Since this role involves handling calls and maintaining customer confidentiality, it’s crucial to demonstrate your communication skills in your application. Keep your language professional yet friendly, showing us you can handle serious situations with a calm demeanour.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Before the interview, make sure you understand the role of a CCTV Operator inside out. Familiarise yourself with the responsibilities, especially around analysing footage and handling customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Practising how to articulate these situations clearly will demonstrate your ability to maintain professionalism under pressure.
✨Stay Calm Under Pressure
CCTV Operators often deal with serious incidents, so it's crucial to convey your ability to remain calm and collected. Think of scenarios where you've had to manage stressful situations and be ready to discuss how you approached them. This will highlight your suitability for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the shift pattern. This shows that you're not just interested in the job but also in how you can grow within the company. It’s a great way to leave a lasting impression!
