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- Tasks: Lead customer implementation projects and ensure timely delivery with high-quality outcomes.
- Company: Dynamic team in Blackburn focused on customer success and innovative solutions.
- Benefits: Competitive salary, 25 days annual leave, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and enhancing their experience.
- Qualifications: Passion for customer service and experience in project management.
- Other info: Training provided for AutoCAD and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive, customer-focused Project & Implementation Specialist to join our team. This is an office-based role in Blackburn. You will lead the delivery of customer implementation projects, ensuring they are completed on time, within scope and budget, while maintaining excellent customer satisfaction. Build strong relationships with customer project teams and sponsors.
Responsibilities:
- Manage all aspects of project delivery, ensuring high-quality outcomes.
- Define project scope and objectives with stakeholders.
- Follow project management methodologies, including tracking, reporting and documentation.
- Lead project kick-off meetings and capture customer requirements and success criteria.
- Produce project documentation such as plans, meeting minutes and highlight reports.
- Monitor progress and ensure delivery within agreed timelines and budget.
- Provide regular status updates to the Department Manager and/or Director.
- Analyse information to understand customer needs.
- Act as the link between customers and field engineering teams.
- Support the adoption and expansion of FM:Systems software.
- Deliver customer training on system configuration and maintenance.
- Create professional floor plan images using AutoCAD (training provided).
Qualifications:
- Passion for customer service and helping customers succeed.
- Ability to train adult learners on new systems.
- Experience in a project-related role.
- Experience with system configuration.
- Confidence working with clients at different technical levels.
- Strong written and verbal communication skills.
- Business analysis and requirements-gathering skills.
- Effective conflict management.
- Ability to learn new technologies quickly.
- Willingness to travel occasionally (less than 25%).
Location: Blackburn, LAN, UK
Benefits: Competitive salary based on experience, 25 days annual leave plus.
Project and Implementation Specialist in Burnley employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project and Implementation Specialist in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Project & Implementation Specialist role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common project management scenarios. Think about how you would handle specific challenges, like managing timelines or customer expectations. This will help you showcase your skills and experience effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for passionate individuals to join our team, and applying directly through us can give you a better chance of standing out!
We think you need these skills to ace Project and Implementation Specialist in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project & Implementation Specialist role. Highlight your experience in project management and customer service, as these are key to what we’re looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve successfully managed projects or trained clients. We love seeing real-life applications of your abilities.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Johnson Controls
✨Know Your Projects
Before the interview, brush up on your project management knowledge. Be ready to discuss specific projects you've led, focusing on how you defined scope, managed timelines, and ensured customer satisfaction. This will show your potential employer that you understand the role inside out.
✨Customer-Centric Mindset
Since this role is all about customer focus, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your ability to build strong relationships and deliver exceptional service, as this will resonate well with the interviewers.
✨Communication is Key
Practice articulating your thoughts clearly and concisely. You’ll need to demonstrate your strong written and verbal communication skills, so consider rehearsing answers to common questions. Being able to convey complex information simply will be a big plus in this role.
✨Show Your Adaptability
Be prepared to discuss how you've quickly learned new technologies or adapted to changes in project requirements. Highlighting your willingness to learn and grow will show that you're a proactive candidate who can thrive in a dynamic environment.
