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For Companies At a Glance
- Tasks: Support customer sites with CCTV systems, ensuring uptime and fast issue resolution.
- Company: Join Sensormatic Solutions, a leader in retail security technology.
- Benefits: Competitive salary, functional car, 25 days leave, pension match, and discounts.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in retail security while developing your technical skills.
- Qualifications: Experience in CCTV service and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sensormatic Solutions helps retailers create secure and efficient environments through advanced CCTV, EAS, and RFID technologies. We support major retail estates with reliable systems and strong asset protection.
About the Role
We’re looking for a CCTV Service Engineer based in Bristol to support customer sites across the region. You’ll focus on system uptime, fast issue resolution, and preventative maintenance for CCTV and related security systems. This is a hands‑on role requiring strong troubleshooting skills and a customer‑focused approach.
What You’ll Do
- Respond to faults, performance issues, and service requests.
- Complete preventative maintenance to maximise system reliability.
- Provide Level 2 technical support and meet SLA metrics.
- Assist store teams with user queries and best‑practice guidance.
- Troubleshoot IP/analogue CCTV, NVRs, VMS platforms and basic networking.
- Conduct root‑cause analysis and support service improvements.
- Work with remote support teams and escalate issues when needed.
- Act as the on‑site technical contact and maintain clear communication.
- Keep accurate documentation and follow safety standards.
- Take part in product and technical training.
What We’re Looking For
Essential:
- Experience in CCTV service, technical support, or field engineering.
- Knowledge of IP CCTV, networking basics, and VMS platforms.
- Strong troubleshooting ability and customer‑facing experience.
- Full UK driving licence and willingness to travel.
Desirable:
- Experience with EAS systems.
- Knowledge of RFID and retail security technologies.
- Experience supporting multi‑site environments.
What We Offer
- Competitive salary
- Functional car
- 25 days annual leave + bank holidays
- Pension with employer match
- Life assurance, EAP, referral scheme
- Discounts including cycle‑to‑work and Johnson Controls products
Bristol CCTV Field Service Engineer - Uptime & Support employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bristol CCTV Field Service Engineer - Uptime & Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of landing that CCTV Service Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with IP CCTV or troubleshooting, don’t be shy about it. We can create a portfolio or even a LinkedIn post showcasing our expertise to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to CCTV systems and customer service. We can even do mock interviews with friends to boost our confidence and nail that technical support aspect.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we can tailor our applications to highlight our troubleshooting skills and customer-focused approach, making us stand out.
We think you need these skills to ace Bristol CCTV Field Service Engineer - Uptime & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CCTV systems and technical support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how your customer-focused approach makes you a great fit for our team. Keep it friendly and professional!
Showcase Relevant Experience: When filling out your application, emphasise any hands-on experience you have with IP CCTV, networking, or VMS platforms. We love seeing real-world examples of how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Make sure you brush up on your knowledge of IP CCTV, networking basics, and VMS platforms. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can troubleshoot effectively.
✨Customer Focus is Key
Since this role is customer-facing, prepare examples of how you've successfully resolved issues for clients in the past. Highlight your ability to communicate clearly and provide best-practice guidance, as this will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've conducted root-cause analysis or improved service processes. This will demonstrate your strong troubleshooting abilities and your proactive approach to maintaining system uptime.
✨Prepare Questions
Think of insightful questions to ask about the company's approach to security technology and customer support. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.