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- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, pension, and all the tools you need.
- Other info: Work independently or in a team, with excellent communication skills to exceed customer expectations.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver’s licence and practical skills with tools.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signalling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
What we look for:
- Essential Full UK manual driver’s licence.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get:
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Bolton employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician in Bolton
✨Tip Number 1
Get to know the company inside out! Research ADT's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer service and technical skills. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your practical skills! If you have any hands-on experience with tools or technology, be sure to highlight it during your discussions. We love seeing candidates who can demonstrate their abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Solutions Technician in Bolton
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for keeping people and properties safe.
Highlight Your Practical Skills: Make sure to mention any hands-on experience you have with tools or technology. We want to see that you’re comfortable working with your hands and can handle the practical aspects of the job, like climbing ladders and using power tools.
Emphasise Customer Service Skills: Since this role is all about providing top-notch customer service, be sure to include examples of how you've gone above and beyond for customers in the past. We love candidates who can build strong relationships and exceed expectations!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at Johnson Controls
✨Know Your Tech
Familiarise yourself with the types of systems you'll be working on, like CCTV and intruder alarms. Brush up on basic troubleshooting techniques and be ready to discuss any relevant experience you have with similar technology.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples where you've gone above and beyond for a customer. Be prepared to share these stories during your interview to demonstrate your commitment to exceeding expectations.
✨Safety First!
Make sure you understand the importance of safety when working at heights or with tools. Be ready to talk about how you prioritise safety in your work and any relevant training or certifications you might have.
✨Be Ready to Get Practical
Expect some practical questions or scenarios during the interview. They might ask how you would handle a specific situation on the job. Think through potential challenges you could face and how you'd tackle them effectively.