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- Tasks: Lead customer implementation projects, ensuring timely delivery and high satisfaction.
- Company: Dynamic company in Blackburn focused on customer success and innovation.
- Benefits: Competitive salary, 25 days leave, pension plan, and discounts.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Experience in project management and strong communication skills required.
- Other info: Great opportunities for personal development and career progression.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for a proactive, customer‑focused Project & Implementation Specialist to join our team. This is an office‑based role in Blackburn. You will lead the delivery of customer implementation projects, ensuring they are completed on time, within scope and budget, while maintaining excellent customer satisfaction.
Responsibilities
- Build strong relationships with customer project teams and sponsors.
- Manage all aspects of project delivery, ensuring high‑quality outcomes.
- Define project scope and objectives with stakeholders.
- Follow project management methodologies, including tracking, reporting and documentation.
- Lead project kick‑off meetings and capture customer requirements and success criteria.
- Produce project documentation such as plans, meeting minutes and highlight reports.
- Monitor progress and ensure delivery within agreed timelines and budget.
- Provide regular status updates to the Department Manager and/or Director.
- Analyse information to understand customer needs.
- Act as the link between customers and field engineering teams.
- Support the adoption and expansion of FM:Systems software.
- Deliver customer training on system configuration and maintenance.
- Create professional floor plan images using AutoCAD (training provided).
What We Offer
- Competitive salary based on experience
- 25 days annual leave plus bank holidays and sick pay
- Option to buy up to 10 extra holidays
- Pension plan with up to 7% employer match
- Life assurance, employee assistance programme and referral scheme
- Discounts including cycle‑to‑work and Johnson Controls products
- Excellent opportunities for development and progression
What You Need
- Passion for customer service and helping customers succeed
- Ability to train adult learners on new systems
- Experience in a project‑related role
- Experience with system configuration
- Confidence working with clients at different technical levels
- Strong written and verbal communication skills
- Business analysis and requirements‑gathering skills
- Effective conflict management
- Ability to learn new technologies quickly
- Willingness to travel occasionally (less than 25%)
Project and Implementation Specialist in Blackburn employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project and Implementation Specialist in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Project & Implementation Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Be ready to discuss how your skills in project management and customer service can help them deliver high-quality outcomes. Show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Project & Implementation Specialist, you'll need to convey complex information clearly. Try mock interviews with friends or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project and Implementation Specialist in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Project & Implementation Specialist role. Highlight your project management experience and customer service skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you an ideal candidate for this role. Keep it engaging and relevant!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls
✨Know Your Projects
Before the interview, brush up on your project management methodologies. Be ready to discuss specific projects you've led, focusing on how you defined scope, managed timelines, and ensured customer satisfaction. This will show your proactive approach and ability to deliver high-quality outcomes.
✨Build Rapport with Interviewers
Since this role involves building strong relationships with customers, practice how you can establish rapport quickly. Use friendly body language, maintain eye contact, and be genuinely interested in what the interviewers have to say. This will demonstrate your customer-focused mindset right from the start.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you would handle specific project challenges or customer interactions. Prepare examples that highlight your conflict management skills and ability to analyse customer needs. This will help you showcase your problem-solving abilities effectively.
✨Showcase Your Communication Skills
As communication is key in this role, be prepared to demonstrate your written and verbal skills. Bring along samples of project documentation you've created, like plans or reports, and be ready to explain how you keep stakeholders informed. This will underline your capability to manage all aspects of project delivery.
