At a Glance
- Tasks: Coordinate national customer programmes and ensure excellent service delivery.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Competitive salary, generous leave, and exclusive discounts on high street brands.
- Other info: Great opportunities for growth and advancement in a supportive team.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Strong communication, organisational skills, and a customer service focus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a National Accounts Programme Coordinator to support the delivery of national customer programmes across the UK. Working closely with Account Managers, Programme Managers, and operational teams, you will help ensure excellent customer service, successful programme delivery, and achievement of customer KPIs and SLAs.
What you'll do:
- Coordinate and deploy national customer programmes and projects
- Work closely with Account Managers and operational teams to meet customer requirements
- Maintain accurate records across business systems and customer platforms
- Produce reports and communicate programme progress to stakeholders
- Coordinate resources and scheduling to support service delivery and installations
- Escalate and resolve service or installation issues as required
- Support customer-specific Health & Safety compliance activities
- Monitor performance and identify opportunities for service improvement
What we're looking for:
- Must-Have:
- Excellent communication and organisational skills
- Strong customer service focus with a track record of delivering results
- Ability to work independently and collaboratively
- Strong planning and numerical skills
- Proficiency with Microsoft Office applications
- Nice-to-Have:
- Knowledge of CCTV, Access Control, Network/IP, or Fire Safety solutions
- Experience using programme planning tools and customer portals
- Experience with CBS, SMS, JDE, MAS, or SAI systems
- A-Level education (or equivalent)
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
About Johnson Controls:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Program Co-Ordinator in Birmingham employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our London team is dedicated to transforming the world through intelligent building solutions, offering competitive salaries, comprehensive benefits, and extensive training opportunities that empower employees to grow their careers. Join us to make a meaningful impact while enjoying a supportive work environment that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Program Co-Ordinator in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Johnson Controls and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Johnson Controls!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Johnson Controls keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Program Co-Ordinator in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Johnson Controls:This is your chance to really connect with the team at Johnson Controls. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Johnson Controls
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Johnson Controls.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Johnson Controls that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Johnson Controls. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
