At a Glance
- Tasks: Support billing accuracy and customer satisfaction in a fast-paced environment.
- Company: Join a leading facilities management company with a focus on teamwork.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and excellent career development opportunities.
- Why this job: Make an impact by ensuring smooth billing processes and customer satisfaction.
- Qualifications: Experience with ERP systems, Excel, and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer satisfaction.
What you'll do:
- Process DOH within agreed SLAs
- Review Excel-based DOH reports and assess chargeability
- Raise sales invoices and process credits and re‑invoices
- Update the Customer Portal daily with completed dockets
- Manage invoice queries and resolve errors
- Support continuous improvement of DOH processes
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What we're looking for:
Must-Have:
- Experience using ERP systems and Excel
- Strong attention to detail and analytical skills
- Ability to meet deadlines in a fast‑paced environment
- Positive, proactive team player
- Ability to pass National Security Vetting (CTC/SC)
Nice-to-Have:
- 2–3 years’ experience in a processing, billing, or accounts role
FM Billing Advisor in Birmingham employer: Johnson Controls
As a Facilities Management Billing Advisor at our company, you will join a dynamic team that values accuracy and customer satisfaction in a supportive work environment. We offer competitive salaries, generous leave policies, and extensive career development opportunities, all while enjoying the benefits of a hybrid working model. With exclusive discounts and a focus on employee well-being, our workplace fosters growth and collaboration, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land FM Billing Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ERP systems and Excel skills. Be ready to discuss how you've used these tools in past roles, especially when it comes to billing accuracy and managing invoices. Show us you’re the detail-oriented candidate we need!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values your skills and experience.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them why you’re the perfect fit for the FM Billing Advisor position.
We think you need these skills to ace FM Billing Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP systems and Excel, as these are key for the FM Billing Advisor role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your attention to detail and analytical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Relevant Experience:When detailing your work history, focus on roles where you've processed billing or worked in accounts. Highlight any achievements that demonstrate your ability to meet deadlines and resolve queries effectively—this will really catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Johnson Controls
✨Know Your Numbers
Since the role involves processing billing and working with Excel, brush up on your numerical skills. Be prepared to discuss how you've handled data in previous roles, especially any experience with ERP systems. This will show that you can manage the financial aspects of the job effectively.
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might want to share specific examples where your meticulousness helped avoid errors or improved processes. This is crucial for ensuring billing accuracy and meeting SLAs.
✨Show Your Problem-Solving Skills
Be ready to talk about how you've resolved invoice queries or errors in the past. Companies love candidates who can think on their feet and come up with solutions, so prepare a couple of scenarios where you turned a challenge into a success.
✨Emphasise Teamwork
This role requires a positive, proactive team player. Share experiences where you collaborated with others to achieve a common goal, especially in fast-paced environments. It’s all about showing that you can fit into their team culture!
