At a Glance
- Tasks: Install security systems like alarms and CCTV at customers' homes.
- Company: Join ADT, a trusted name in home security across the UK.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and uniform.
- Other info: Great opportunity for personal development and building customer relationships.
- Why this job: Kickstart your career in the booming security industry with full training provided.
- Qualifications: Must have a full UK manual driver’s license and practical skills with tools.
The predicted salary is between 30000 - 40000 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for
- Essential Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Birmingham employer: Johnson Controls
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and certification programmes. As a Customer Solutions Technician, you will enjoy competitive salaries, a company van, and tools necessary for your role, all while contributing to a trusted brand that safeguards homes across the UK. Join us to embark on a rewarding career in the security industry, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician in Birmingham
✨Tip Number 1
Get to know the company inside out! Research ADT and its values, so you can show how you align with their mission during interviews. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of examples from your past where you've gone the extra mile for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips that could help you ace your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at ADT.
We think you need these skills to ace Customer Solutions Technician in Birmingham
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for protecting what matters most to people.
Highlight Your Practical Skills:Make sure to mention any hands-on experience you have with tools or technology. We love candidates who can demonstrate their ability to work with hand and power tools, so don’t hold back on showcasing your practical skills!
Emphasise Customer Service Skills:Since delivering a high-class customer experience is key for us, include examples of how you've gone the extra mile in previous roles. Whether it’s problem-solving or building relationships, we want to see how you exceed customer expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Customer Solutions Technician!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Familiarise yourself with the security products you'll be working with, like intruder alarms and CCTV systems. Understanding how these systems function will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went the extra mile to solve a problem or build a relationship.
✨Demonstrate Reliability and Self-Motivation
The company values reliability and self-motivation, so come prepared with examples that showcase these traits. Talk about times when you worked independently or took initiative to complete a task without being prompted.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the training programme, team dynamics, or growth opportunities within the company. It shows you're engaged and serious about the position.
