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- Tasks: Inspect, repair, and install security systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and personal career development.
- Other info: Work in a dynamic environment with a focus on customer satisfaction and teamwork.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver's licence and practical skills with tools.
The predicted salary is between 30000 - 40000 £ per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it:
- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing them where necessary.
- To check correct activation of the warning sounders.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signaling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service.
- Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary.
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Able to undertake other reasonable duties as requested by line manager.
What we look for:
- Essential Full UK manual drivers license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
- Be available to work on a Rota based on-call shift.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be conducted once an offer has been made to the successful candidate.
Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What we offer:
- Basic salary plus bonus.
- Pension.
- Company van, tools, uniform.
- iPad + Company Phone.
- Personal Career development.
- 25 Annual Holidays + Bank holidays.
Customer Solutions Technician- Lisburn area in Antrim employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician- Lisburn area in Antrim
✨Tip Number 1
Get to know the company inside out! Research ADT and their values, especially how they prioritise customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to the role. Think about how you'd handle customer interactions or technical issues, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the ADT team.
We think you need these skills to ace Customer Solutions Technician- Lisburn area in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Solutions Technician role. Highlight any relevant experience, especially in customer service or technical skills, and don’t forget to mention your ability to work with tools and technology!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the security industry and how you can contribute to our team. Share specific examples of how you've gone the extra mile for customers in the past.
Show Off Your Skills: In your application, be sure to showcase your practical skills and any relevant qualifications. If you have experience with CCTV or alarm systems, let us know! We love candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Johnson Controls
✨Know Your Stuff
Make sure you brush up on the technical aspects of CCTV, intruder alarms, and video doorbells. Familiarise yourself with common issues and solutions, as well as the latest technology trends in the security industry. This will show your potential employer that you're genuinely interested and knowledgeable about the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you build relationships and handle difficult situations, as this will demonstrate your ability to exceed customer expectations.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would approach common problems you might face in the field. For instance, how would you handle a malfunctioning alarm system during a customer visit? Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Be Ready to Discuss Your Work Ethic
This job requires reliability and self-motivation, so be prepared to talk about how you manage your time and workload. Share examples of how you've successfully met targets or handled responsibilities independently, which will reassure the interviewer of your commitment to the role.