At a Glance
- Tasks: Be the first point of contact for customers, handling queries and live monitoring needs.
- Company: Join a leading brand in a secure and growing industry with a focus on safety.
- Benefits: Enjoy a comprehensive benefits package, including discounts, training, and career progression.
- Other info: Work on a rotating shift pattern with opportunities for personal and professional growth.
- Why this job: Build strong relationships while receiving continuous training in a supportive team environment.
- Qualifications: A proactive attitude and customer-focused mindset are essential; experience is not required.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor Cheetham Hill & Salford Quays sites
What you will do
Please note this role requires a rotating shift pattern of 2 days/2 nights/4 days off.
Based in one of our Customer Monitoring Centres in Manchester, you will be the first point of contact for our customers. Whether handling account queries, providing technical support, or responding to live monitoring needs, you will build strong relationships and take full ownership of every enquiry. As part of an expert team, you will receive continuous training, cross-skilling opportunities, and career progression support, empowering you to build a rewarding future with a leading brand in a secure and growing industry.
What we offer
Comprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance program
Outstanding product and on-the-job training with extensive resources
A supportive and collaborative team environment
Career progression opportunities through various pathways
A strong focus on safety through our Zero Harm policy
Access to our business resource groups
How you will do it
Follow a rotating shift pattern: 2 days (7 am7 pm), 2 nights (7 pm7 am), followed by 4 days off
Handle live alerts from customers security and fire systems
Liaise with Police and Fire Control when necessary
Manage customer service calls, ensuring adherence to company procedures
Provide operational advice to customers regarding their security systems
Schedule engineer visits and coordinate with customers and engineers on appointments
Input accurate information into computer systems
Attend all required company training sessions
Maintain customer confidentiality at all times
What were looking for
Required:
A customer-focused mindset with a proactive attitude
Alignment with our company values
Strong ambition and a willingness to learnextensive experience isnt essential, as we support employee development
Excellent telephone manner and strong attention to detail
Fluent spoken and written English, with IT literacy
Preferred:
Previous experience in a contact centre or customer service environment
Join us in delivering exceptional service and making a real impact in a growing industry!
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#LI-Onsite
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Alarm Response Centre Operator in Bolton employer: Johnson Controls
As a leading employer in the security industry, we pride ourselves on fostering a supportive and collaborative work culture at our Manchester Customer Monitoring Centres. With a comprehensive benefits package, continuous training, and clear pathways for career progression, we empower our Alarm Response Centre Operators to thrive in their roles while ensuring a strong focus on safety and employee well-being. Join us to be part of a dynamic team where your contributions make a real difference in delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Response Centre Operator in Bolton
✨Tip Number 1
Familiarise yourself with the types of security and fire systems that the company monitors. Understanding these systems will not only help you in interviews but also demonstrate your proactive attitude and customer-focused mindset.
✨Tip Number 2
Practice your telephone skills by simulating customer service calls with friends or family. Focus on maintaining a calm and professional tone, as well as being attentive to details, which are crucial for this role.
✨Tip Number 3
Research the company's values and mission statement. Aligning your responses during interviews with their core values will show that you are a good fit for their team and culture.
✨Tip Number 4
Be prepared to discuss scenarios where you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
We think you need these skills to ace Alarm Response Centre Operator in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or contact centre roles. Emphasise skills like communication, attention to detail, and any technical support experience you may have.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work as an Alarm Response Centre Operator and how your values align with theirs.
Showcase Your Customer Service Skills:Provide examples of how you've successfully handled customer queries or technical issues in the past. Highlight your proactive attitude and ability to build strong relationships with customers.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Johnson Controls
✨Showcase Your Customer Service Skills
As the role involves being the first point of contact for customers, it's crucial to demonstrate your customer service skills. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, highlighting your proactive attitude and ability to build strong relationships.
✨Understand the Shift Pattern
Familiarise yourself with the rotating shift pattern of 2 days, 2 nights, and 4 days off. Be ready to discuss your flexibility and willingness to adapt to this schedule, as it shows your commitment to the role and understanding of the job requirements.
✨Emphasise Your Communication Skills
Since the position requires excellent telephone manners and strong attention to detail, practice articulating your thoughts clearly. You might be asked to role-play a customer service scenario, so be prepared to communicate effectively and maintain professionalism throughout.
✨Research the Company Values
Aligning with the company's values is essential. Take some time to research their mission and values, and think about how your personal values align with theirs. During the interview, express your enthusiasm for contributing to a company that prioritises safety and employee development.
