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- Tasks: Monitor CCTV and alarms, respond to activations, and support control room operations.
- Company: Join Johnson Controls, a leader in innovative security solutions with a focus on growth and teamwork.
- Benefits: Enjoy a comprehensive benefits package, including discounts, paid leave, and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your skills and career.
- Qualifications: Must be IT literate with a minimum grade C in English and Maths; SIA CCTV license is a plus.
- Other info: Full-time role with 4 on 4 off shifts, located in Craigavon.
The predicted salary is between 24000 - 36000 Ā£ per year.
Alarm Receiving Centre (ARC) ControllerJoin to apply for the Alarm Receiving Centre (ARC) controller role at Johnson Controls.
About the RoleWe are currently looking for an Alarm Receiving Centre (ARC) Operative to join our team. In this fullātime, permanent position you will work on 12āhour shifts operating on a 4 days on 4 days off rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY.
Who We AreEnvision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own ināhouse CAT1 Alarm Receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you\āll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.
What We Offer
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Paid Annual Leave, plus bank holidays (Holiday buy back option available)
Full Time (42 hours per week, 4 on 4 off shifts)
Extensive product and onātheājob/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders including Customer Service
Dedication to safety through our Zero Harm policy
Access to business resource groups
What You Will Do
Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
Answer intercoms and inbound telephone calls professionally, quickly and effectively
Effectively use the telephone systems and follow the guidance of the company policy and procedures
Support the Control Room Supervisors and in their absence take control of the operations (subject to training)
Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
Report any operational difficulties and problems to the supervisor on duty
What We Look For
The ability to work under pressure, to be selfāmotivated and able to work independently or as a team member
The ability to prepare letters, reports and documents in an accurate and concise manner
The ability to communicate diplomatically and effectively, both verbally and in writing
Sufficient investigative skills to identify the root cause of any problems identified
SIA (Security Industry Authority) CCTV license desirable; however this can be provided via the ināhouse training team
IT literacy and a minimum of grade C in English and Maths
Location: Silverwood Business Park, Craigavon, BT66 6SY.
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Alarm Receiving Centre (ARC) Controller employer: Johnson Controls
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Alarm Receiving Centre (ARC) Controller
āØTip Number 1
Familiarise yourself with the latest security standards and regulations relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to the industry.
āØTip Number 2
Practice your communication skills, both verbal and written. Being able to articulate your thoughts clearly and professionally is crucial for an ARC Controller, especially when dealing with alarms and reports.
āØTip Number 3
Gain a basic understanding of CCTV systems and alarm protocols. If you can showcase any hands-on experience or relevant training, it will significantly boost your chances during the selection process.
āØTip Number 4
Network with professionals in the security industry. Attend local events or join online forums to connect with others who may provide insights or even referrals for the ARC Controller position.
We think you need these skills to ace Alarm Receiving Centre (ARC) Controller
Some tips for your application š«”
Understand the Role: Before applying, make sure to thoroughly read the job description for the Alarm Receiving Centre (ARC) Controller position. Understand the key responsibilities and required skills, such as knowledge of CCTV systems and the ability to work under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to communicate effectively, work independently, and handle operational difficulties.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your suitability for the position and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Johnson Controls
āØKnow Your Security Standards
Familiarise yourself with the relevant security standards and protocols. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
āØDemonstrate Communication Skills
Prepare to showcase your verbal and written communication skills. You might be asked to explain how you would handle a difficult situation over the phone or in writing, so practice articulating your thoughts clearly.
āØShowcase Your Technical Knowledge
Brush up on your knowledge of CCTV systems and alarm monitoring. Be ready to discuss any previous experience you have with these technologies, as well as your ability to learn new systems quickly.
āØPrepare for Pressure Situations
Think of examples from your past where you successfully worked under pressure. The role requires quick decision-making, so be prepared to discuss how you handle stressful situations effectively.
