At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service in the field.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive salary, annual bonuses, pension matching, and 25 days holiday.
- Other info: Opportunities for career growth and a chance to be part of a winning team.
- Why this job: Make a real impact while progressing your career in a supportive environment.
- Qualifications: Experience in customer service leadership and strong people management skills required.
The predicted salary is between 45000 - 55000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience)
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for ADT?
- We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available.
- As well as an excellent career progression, you will get:
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
About us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.
Customer Delivery Manager in Aberdeen employer: Johnson Controls
At Johnson Controls, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our London team is dedicated to transforming the world through intelligent building solutions, offering competitive salaries, comprehensive benefits, and extensive training opportunities that empower employees to grow their careers. Join us to make a meaningful impact while enjoying a supportive work environment that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnson Controls. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnson Controls before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Manager in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnson Controls:Your cover letter is your chance to shine! Tell us why you want to work at Johnson Controls specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnson Controls!
How to prepare for a job interview at Johnson Controls
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
