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- Tasks: Install security systems and provide top-notch customer service at residential properties.
- Company: Join ADT, a trusted name in home security with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus opportunities, pension, and all necessary tools.
- Other info: Work independently or in a team, with great potential for personal growth.
- Why this job: Kickstart your career in the security industry with full training and development.
- Qualifications: Must have a full UK manual driver’s license and practical skills with tools.
The predicted salary is between 30000 - 40000 £ per year.
Customer Solutions Technicians are field based and are required to carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, video doorbell and CCTV systems. Training and certification will be provided as part of ADT’s Customer Solutions Technician development program. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme. ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems. Go the extra mile to deliver a high class customer experience by providing a high standard of customer service. Problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward. Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values). Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets. Able to undertake other reasonable duties as requested by line manager.
What we look for
- Full UK manual driver’s license.
- Ability to carry and climb ladders and to work at height.
- Practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Excellent communication, relationship building skills and able to exceed customer expectations.
- Familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
Preferred
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Watford employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician in Watford
✨Tip Number 1
Get to know the company inside out! Research ADT and their products, especially the security systems you'll be working with. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Technician, you'll need to build relationships with customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges. Be ready to share these during interviews to demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at ADT. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Solutions Technician in Watford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the security industry shine through. We want to see that you're excited about the opportunity to become a Customer Solutions Technician and how you can contribute to our mission of safeguarding homes.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. We’re looking for practical skills, communication abilities, and any previous experience in installations or customer service, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you brush up on the technical aspects of security systems like intruder alarms, CCTV, and video doorbells. Familiarise yourself with common installation processes and any relevant tools you'll be using. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, practice how you communicate your ideas clearly and build rapport. Think of examples from your past experiences where you've gone the extra mile for a customer or resolved a tricky situation. This will highlight your ability to deliver top-notch service.
✨Demonstrate Reliability
Being trustworthy and self-motivated is key for this position. Prepare to discuss times when you've worked independently or as part of a team, and how you ensured tasks were completed efficiently. Highlighting your reliability will reassure them that you can handle the responsibilities of the job.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask how you'd approach a specific installation or troubleshoot a problem. Think through these scenarios beforehand so you can demonstrate your practical skills and problem-solving abilities confidently.