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- Tasks: Provide technical support for security systems and assist field engineers.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, generous leave, and comprehensive benefits package.
- Other info: Enjoy casual Fridays and clear career growth opportunities.
- Why this job: Make a difference daily while developing your skills in a dynamic environment.
- Qualifications: Passion for problem-solving and excellent communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join Our Team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help organisations across the UK protect their people and assets by keeping their security systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle‑free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it
In this phone‑based, security system support role, you will provide technical support to field engineers and customers. This is a full‑time, office‑based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high‑security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail‑oriented problem solvers who thrive in a high‑energy environment.
Essential Skills
- An interest in problem‑solving
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills
- Experience in technical problem‑solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Advisor B2B employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor B2B
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is phone-based, make sure you’re comfortable talking about technical issues clearly and concisely. Role-play with a friend or use mock calls to build your confidence.
✨Tip Number 3
Prepare for common interview questions related to customer service and technical support. Think of examples from your past experiences that highlight your problem-solving skills and ability to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Johnson Controls.
We think you need these skills to ace Technical Support Advisor B2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any relevant technical problem-solving experience and customer service roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Johnson Controls. Keep it concise but engaging—let your personality come through!
Showcase Your Communication Skills: Since this role involves conveying technical information to non-technical audiences, make sure your application demonstrates your ability to communicate clearly. Use straightforward language and avoid jargon where possible to show us you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Familiarise yourself with common issues and solutions, as well as the software mentioned in the job description. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Practice Your Communication
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to get comfortable with this. Clear communication is key in this role!
✨Show Your Passion
Let your enthusiasm for problem-solving shine through during the interview. Share examples of how you've tackled challenges in the past, especially in customer service settings. Employers love to see candidates who are genuinely excited about the work they do.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or opportunities for career growth within Johnson Controls. It’s a great way to engage with your interviewers!