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- Tasks: Provide technical support for security systems and assist customers and engineers.
- Company: Join Johnson Controls, a leader in smart and sustainable building solutions.
- Benefits: Enjoy competitive salary, 33 days holiday, and comprehensive benefits package.
- Why this job: Make a difference daily in a supportive team with clear career growth opportunities.
- Qualifications: Passion for problem-solving and excellent communication skills are essential.
- Other info: Full-time office-based role with flexible hours and weekend work.
The predicted salary is between 30000 - 42000 £ per year.
At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.
We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.
We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.
What we offer
We believe in rewarding talent and dedication. Here’s what you’ll enjoy:
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Competitive Salary – Rewarding your skills and contributions.
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Generous Holiday Allowance– 33 days of paid holiday per year (including bank holidays)
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Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
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Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.
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Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.
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Career Development – Explore growth opportunities with clear career ladders to advance your career.
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You will:
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Diagnose and troubleshoot security alarm faults
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Use a broad range of monitoring and programming software
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Deliver excellent customer service to external residential and commercial customers
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Handle bespoke and high-security customer requirements with discretion
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Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
An interest in problem-solving
Excellent communication skills
Ability to convey technical information to a non-technical audience
Preferred Skills:
Experience in technical problem-solving
Experience providing customer service over the phone
Background in customer service
If you\’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
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Technical Customer Advisor employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Advisor
✨Tip Number 1
Familiarise yourself with the latest security technologies and alarm systems. Understanding the products and services offered by Johnson Controls will not only boost your confidence but also help you engage in meaningful conversations during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical audiences. This is crucial for a Technical Customer Advisor role, so consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 3
Research common troubleshooting techniques for security systems. Being able to discuss these methods during your interview will demonstrate your proactive problem-solving abilities and show that you're ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of Johnson Controls on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Technical Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Technical Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in technical problem-solving and customer service. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Highlight specific experiences that showcase your problem-solving abilities and communication skills, making sure to connect them to the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Problem-Solving Skills
As a Technical Customer Advisor, you'll need to demonstrate your ability to diagnose and troubleshoot issues. Prepare examples from your past experiences where you successfully solved technical problems, especially in customer service settings.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll often be dealing with non-technical customers. Consider doing mock interviews to refine your ability to convey information clearly.
✨Research Johnson Controls
Familiarise yourself with Johnson Controls' mission and values, particularly their focus on smart and sustainable buildings. This knowledge will help you align your answers with the company's goals and show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think about potential challenges you might face in the role and prepare thoughtful responses that highlight your customer service skills and discretion.
