At a Glance
- Tasks: Coordinate schedules and ensure smooth operations for our engineering team.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be the key player in delivering seamless customer experiences.
- Qualifications: Strong customer service skills and a knack for organisation.
The predicted salary is between 30000 - 40000 £ per year.
What you will do
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
How you will do it
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
Must haves:
- Strong customer service skills
- Confident using computers and quick to learn new systems
- Organised, proactive, and comfortable picking up the phone
Nice to haves:
- Experience in scheduling, planning, or coordinating workloads
- Knowledge of the security or engineering industry
Service Coordinator in Surrey employer: Johnson Controls, Inc.
Join a dynamic team at Johnson Controls, where we prioritise employee well-being and professional growth. As a Service Coordinator, you'll enjoy a competitive salary, generous leave options, and comprehensive benefits, all within a supportive work culture that values collaboration and innovation. With extensive career development opportunities and exclusive discounts, working with us means being part of a company that truly invests in its people and their future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Service Coordinator role. Highlight your organisational skills and customer service experience.
✨Tip Number 3
Stay proactive! Follow up after interviews or networking events. A simple thank-you email can keep you top of mind and show your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Coordinator in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Coordinator role. Highlight any relevant experience in scheduling, planning, or customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about the role and how your background makes you a great candidate. Keep it friendly and professional—let your personality come through!
Show Off Your Organisational Skills:As a Service Coordinator, being organised is key. In your application, give examples of how you've successfully managed schedules or coordinated workloads in the past. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like dispatching engineers and coordinating schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since strong customer service skills are a must-have for this role, prepare examples from your past experiences where you've successfully handled customer interactions. Think about times when you resolved issues or went above and beyond to ensure customer satisfaction.
✨Be Ready to Discuss Problem-Solving
The job involves resolving potential issues before they escalate, so be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Demonstrate Your Organisational Skills
As a Service Coordinator, being organised is key. Bring up specific tools or methods you use to stay organised and manage workloads effectively. You might even want to mention any experience you have with scheduling software or systems, as this could give you an edge.
