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For Companies At a Glance
- Tasks: Coordinate schedules and ensure smooth operations for our engineering team.
- Company: Join a leading company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be the key player in delivering seamless customer experiences and solving problems.
- Qualifications: Strong customer service skills and a knack for organisation.
The predicted salary is between 25000 - 32000 £ per year.
Join our team as a Customer Service Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
How you will do it
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for
- Must haves: Strong customer service skills, Confident using computers and quick to learn new systems, Organised, proactive, and comfortable picking up the phone
- Nice to haves: Experience in scheduling, planning, or coordinating workloads, Knowledge of the security or engineering industry
Customer Service Advisor in Surrey employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Surrey
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful ones about the role or the team. It shows you're engaged and gives you a chance to find out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Customer Service Advisor in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the role of Customer Service Advisor!
Show Off Your Organisational Skills: Since this role involves coordinating schedules and planning workloads, be sure to mention any past experiences where you've successfully managed multiple tasks. We love seeing how organised you are!
Be Confident and Clear: When writing your application, keep it clear and confident. Use straightforward language to convey your enthusiasm for the role and how you can contribute to our team at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like dispatching engineers and coordinating schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since strong customer service skills are a must-have, prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to discuss how you can keep customers feeling confident and informed, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
The job requires being organised and proactive, so think of specific instances where you've managed multiple tasks or coordinated schedules effectively. Highlight your ability to balance workloads and keep everything running smoothly, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the tools they use for scheduling and planning. This shows that you're not just interested in the job but also in how you can contribute to the team's success and grow within the company.