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- Tasks: Coordinate schedules and ensure smooth operations for our engineering team.
- Company: Join a leading company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Why this job: Be the key player in delivering seamless customer experiences and solving problems.
- Qualifications: Strong customer service skills and a knack for organisation.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
How you will do it:
- Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.
- Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
- Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.
- Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
- Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.
What we look for:
Must haves:
- Strong customer service skills
- Confident using computers and quick to learn new systems
- Organised, proactive, and comfortable picking up the phone
Nice to haves:
- Experience in scheduling, planning, or coordinating workloads
- Knowledge of the security or engineering industry
Service Planner in Sunbury employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Planner in Sunbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Planner role. Highlight your customer service skills and organisational prowess in a way that makes you stand out.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Planner in Sunbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Planner role. Highlight any relevant experience in scheduling or customer service, as this will show us you’re a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you the perfect candidate. Don’t forget to mention your organisational skills and proactive approach!
Show Off Your Tech Skills: Since we’re looking for someone confident with computers, make sure to mention any software or systems you’ve used in the past. If you’ve got experience with scheduling tools, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Planner role. Familiarise yourself with the key responsibilities like dispatching engineers and coordinating schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since strong customer service skills are a must-have, prepare examples from your past experiences where you've successfully handled customer interactions. Think about times when you resolved issues or went the extra mile to ensure customer satisfaction—this will highlight your suitability for the role.
✨Be Ready to Discuss Problem-Solving
The job involves resolving potential issues before they escalate, so be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach.
✨Demonstrate Your Organisational Skills
As a Service Planner, being organised is crucial. Bring up specific tools or methods you use to stay organised and manage workloads effectively. You might even want to mention any experience you have with scheduling software or systems, as this could give you an edge.