At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service in the field.
- Company: Join a dynamic company focused on service excellence and team development.
- Benefits: Competitive salary, annual bonus, pension matching, and 25 days holiday.
- Other info: Enjoy career progression opportunities and a supportive work environment.
- Why this job: Make a real impact by leading a dedicated team and enhancing customer experiences.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 40000 - 50000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI’s.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience)
- Strong experience in stakeholder management.
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for TIS?
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Service Delivery Manager in Sunbury-on-Thames employer: Johnson Controls, Inc.
At TIS, we pride ourselves on being an exceptional employer, offering a competitive salary and a robust benefits package that includes a generous pension scheme and 25 days of holiday. Our work culture fosters long-term employee engagement, with an average tenure of over 20 years, and we are committed to your professional growth through ongoing training and clear career progression opportunities. Join us in a dynamic field-based environment where you can lead a dedicated team and make a meaningful impact on customer service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your experience in leading teams and delivering exceptional customer service. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've motivated teams, managed performance, and improved service delivery in previous roles. This is your chance to shine and demonstrate your ability to lead effectively!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your skills and experience directly to us.
We think you need these skills to ace Service Delivery Manager in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in stakeholder management and leading teams, as these are key for us. Use specific examples that showcase your ability to deliver excellent customer service in a field-based environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your leadership skills and how you’ve successfully managed performance and development in previous roles. Keep it engaging and personal!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us what you've achieved! Use metrics where possible to demonstrate how you’ve positively impacted budgetary performance or improved operational processes in past positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they contribute to the service delivery process. This will help you demonstrate your stakeholder management skills and show that you're proactive about building relationships.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in the past. Use specific examples to illustrate how you've motivated and engaged your team to achieve exceptional customer service. This will highlight your people management skills.
✨Demonstrate Problem-Solving Skills
Think of a few complex operational problems you've faced in previous roles and how you resolved them. Be ready to share these examples during the interview to showcase your solution-focused approach and ability to handle multiple priorities effectively.
✨Align with Company Values
Familiarise yourself with the company's values and mission. During the interview, express how your personal values align with theirs, especially regarding customer service and operational excellence. This will show that you're not just a fit for the role but also for the company culture.
