At a Glance
- Tasks: Coordinate installation schedules and ensure a smooth customer experience.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Extensive career development opportunities await you!
- Why this job: Great opportunity to develop skills in a fast-paced, supportive environment.
- Qualifications: Strong customer service focus and good organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team-focused environment.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro‑rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
What you’ll do:
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What we’re looking for:
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Customer Service Scheduler in Sunbury-on-Thames employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that fosters personal and professional growth. As a Customer Service Scheduler, you'll benefit from comprehensive training, competitive salary, generous leave, and extensive career development opportunities, all while working in a fast-paced environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Scheduler in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Service Scheduler in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Organisational Skills:When you’re writing your application, make sure to highlight your organisational skills. We want to see how you can keep things running smoothly, just like you would in the role of a Subscriber Installation Planner.
Emphasise Your Customer Service Focus:Since this role is all about providing a great customer experience, don’t forget to mention any relevant customer service experience you have. Share examples that showcase your proactive and positive attitude!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Scheduler. Familiarise yourself with scheduling software and customer service principles, as this will show your proactive attitude and readiness to learn.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully coordinated schedules or resolved conflicts, as this will highlight your organisational prowess.
✨Demonstrate Your Customer Focus
Since the role is all about ensuring a smooth customer experience, be ready to share stories that showcase your strong customer service skills. Talk about how you've handled difficult situations or gone the extra mile for a customer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
