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For Companies At a Glance
- Tasks: Support installation teams by planning and scheduling customer appointments.
- Company: Join a leading company with a focus on customer satisfaction and teamwork.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Why this job: Make a real difference in customer service while developing your career.
- Qualifications: Customer service experience and computer skills are essential.
- Other info: Great opportunities for growth and advancement in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers' appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offer:
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
How you will do it:
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work.
- Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times.
- Ordering the material in a timely manner for customers' visits, liaising with third party providers to ensure lead times are understood and agreed with the customer.
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
What we look for:
- Required: Customer Service experience, Computer literate.
- Preferred: Scheduling / planning experience, Industry experience.
Customer Service Co-Ordinator in Sunbury-on-Thames employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your customer service experience makes you the perfect fit for the role. Keep it concise and engaging!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Show them you’re keen and ready to jump in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to landing that Customer Service Co-Ordinator role with us!
We think you need these skills to ace Customer Service Co-Ordinator in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant scheduling or planning skills. We want to see how your background fits with the role of a Customer Service Co-Ordinator, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any specific experiences that relate to the job description.
Showcase Your Tech Skills: Since being computer literate is a must, highlight any software or tools you’re familiar with that could help in this role. If you’ve used scheduling software or customer management systems before, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Co-Ordinator. Familiarise yourself with how dispatching works, the importance of scheduling, and how to manage customer appointments effectively. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or improved customer satisfaction. This is crucial as the role heavily relies on effective communication and problem-solving skills.
✨Demonstrate Your Tech Savviness
Since the job requires being computer literate, brush up on any relevant software or tools used in scheduling and planning. If you have experience with specific systems, be ready to discuss how you used them to optimise processes or improve efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
