At a Glance
- Tasks: Lead a team of service engineers to deliver exceptional customer service in the field.
- Company: Join ADT, a leader in customer service with a supportive team culture.
- Benefits: Competitive salary, annual bonus, pension matching, and 25 days holiday.
- Other info: Enjoy career progression opportunities and a rewarding work environment.
- Why this job: Make a real impact by leading a dedicated team and enhancing customer experiences.
- Qualifications: Experience in customer service leadership and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.
Key Measures of Success & Accountabilities
- Responsible for the customer service delivery across a geographic region against agreed KPI's.
- Positively contributing to the budgetary performance of the Service operation by maximising opportunities and minimising costs within your team.
- Leading, engaging and motivating your direct team to optimise performance of individuals and teams.
- Identifying, building, and maintaining positive internal and external stakeholder relationships.
Key Enablers (knowledge, skills and experience)
- Experience of successfully leading and delivering excellent customer service in a field-based environment.
- Demonstrable people management, leadership, coaching and engagement skills.
- Ability to flex and deliver in a fast-paced environment.
- A solution focussed approach to complex operational problems.
- Experience in effectively managing a range of complex tasks and priorities, simultaneously.
- Proven track record in excellent facilitation, communication and engagement at multiple levels.
- Ability to engage, challenge and influence stakeholders.
- Is commercially astute.
Why work for ADT?
- Competitive basic salary
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000.00
- Rewards & recognition programmes
Customer Delivery Manager Service in Sunbury-on-Thames employer: Johnson Controls, Inc.
At ADT, we pride ourselves on being an exceptional employer, offering a competitive salary and a robust benefits package that includes a generous pension scheme and 25 days of holiday. Our work culture fosters long-term employee engagement, with an average tenure of over 20 years, and we are committed to your professional growth through ongoing training and clear career progression opportunities. Join us in a dynamic field-based role where you can lead a dedicated team, make a meaningful impact on customer service delivery, and be part of a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Manager Service in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Delivery Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in managing teams and delivering exceptional service.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've tackled complex operational challenges. This will demonstrate your solution-focused approach and ability to manage multiple priorities effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Delivery Manager Service in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Delivery Manager role. Highlight your leadership experience and any achievements in customer service delivery to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to our success. Be specific about your past experiences and how they relate to the role.
Showcase Your People Skills:Since this role involves managing a team, make sure to emphasise your people management and coaching skills. Share examples of how you've motivated teams or improved performance in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our winning team!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of leading a team of field-based service engineers. Think about how you would motivate and engage your team to deliver exceptional customer service. Be ready to share specific examples from your past experiences that demonstrate your leadership skills.
✨Understand the KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to customer service delivery. During the interview, be prepared to discuss how you would ensure your team meets these KPIs while managing costs effectively. Show that you can balance performance with budgetary constraints.
✨Showcase Your Problem-Solving Skills
The role requires a solution-focused approach to complex operational problems. Think of a few challenging situations you've faced in previous roles and how you resolved them. Be ready to explain your thought process and the outcomes, highlighting your ability to manage multiple priorities.
✨Engage with Stakeholders
Building and maintaining positive relationships with stakeholders is crucial. Prepare to discuss how you've successfully engaged with both internal and external stakeholders in the past. Highlight your communication skills and how you’ve influenced decisions or outcomes through effective engagement.
