Service Desk Coordinator

Join Us as a Customer Service CoordinatorManchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offerCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave (pro-rated in hours)Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits: Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral scheme

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesFree Onsite Parking: Hassle-free commutingDress Down Fridays: Casual attire to wrap up the week

What You Will DoAs a Service Operations Specialist, you\’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

Coordinating engineer appointments and managing dynamic diariesCommunicating with customers via phone and email to confirm schedules and resolve queriesOrdering parts, securing purchase orders, and completing permitsNavigating multiple customer portals and internal systemsCollaborating with Service Managers to optimize engineer productivityLiaising with Sales, Billing, FM Helpdesk, and SubcontractorsSupporting KPIs and reporting to the Planning Team Manager

What We Look ForMust-Haves:At least 1 year of customer service experienceExcellent communication skills—written and verbalStrong multitasking and time management abilitiesHigh attention to detail and urgencyConfident decision-making and problem-solving skillsProficiency in using multiple PC applications

Nice-to-Haves:Experience with GANT-based planning or dispatch softwareFamiliarity with processing invoices and purchase ordersPrevious scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you\’re looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

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