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For Companies At a Glance
- Tasks: Lead global service strategy for marine services, ensuring mission-ready support for naval and commercial fleets.
- Company: Join a leading company in marine services with a focus on innovation and excellence.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a significant impact in the marine industry while working with cutting-edge technology.
- Qualifications: 10+ years in marine service leadership with expertise in regulatory frameworks and digital platforms.
- Other info: Dynamic role with opportunities to build high-performing teams and drive operational excellence.
The predicted salary is between 72000 - 108000 £ per year.
What you will do
Service strategy and delivery for the Global Marine & Navy portfolio—spanning HVAC/R, fire detection & suppression, security, life-safety and automation—ensuring consistent, mission-ready, through-life support for naval fleets, cruise lines, offshore, merchant and specialty vessels. Drive standardized service processes, digital enablement, compliance, and customer outcomes across regions, with particular responsibility for service operations and partner networks in APAC and EMEA.
How you will do it
- Global Service Strategy & Governance
- Define and own the Global Service Operating Model for Marine & Navy (policies, standards, KPIs, escalation paths), ensuring consistent approaches across regions, fleets, and vessel classes (naval, cruise, offshore, merchant).
- Maintain global service playbooks (preventive maintenance, inspections, ITM programs, health checks, deluge testing, obsolescence management) with uniform SOPs and documentation.
- Lead global Service regional leaders to align plans, review KPIs and drive continuous improvement.
- Ensure strong and seamless collaboration with sales teams to support dynamic (faster than market) business growth.
- Regional Leadership
- Direct global service delivery operations, ensuring readiness, contingency planning, vendor/agency oversight, and cost control.
- Build and manage regional partner ecosystems and ensure contractual and compliance frameworks meet legal and regulatory expectations.
- Lifecycle Service & Technical Excellence
- Own through-life support programs for HVAC/R plants, fire detection and suppression, watermist, gaseous systems, sprinklers, access control, PA/VA, surveillance, clean air monitoring and automation—standardized across vessel types.
- Lead obsolescence management and planned upgrades aligned with naval and cruise modernization cycles.
- Digital & Connected Service
- Scale remote monitoring and diagnostics via Customer Service Hubs and connected assets (e.g., OpenBlue, connected chiller dashboards) to enable predictive maintenance and energy optimization; enforce global data standards and cybersecurity controls.
- Drive performance analytics to inform fleet optimization, energy efficiency, and sustainability reporting.
- Customer & Market Engagement
- Act as executive sponsor for strategic naval, cruise, offshore and merchant accounts; ensure measurable outcomes on safety, availability, and compliance.
- Represent Johnson Controls in industry forums and with Flag/Port States, classification societies, and defence stakeholders; maintain preferred supplier status through compliance and performance excellence.
- Commercial, Financial & Contract Management
- Own service P&L; lead budgeting, pricing frameworks, multi-year service agreements, and turnaround program financials; ensure disciplined claim management and change control.
- Risk, Safety & Compliance
- Ensure alignment with local environmental and safety requirements; enforce standardized procedures and audits across regions.
- Maintain high safety and compliance standards across all service operations globally.
- Lead crisis management protocols for weather, mechanical failures, cyber threats, and security incidents impacting service delivery.
- People Leadership & Capability Building
- Build high-performing regional service teams and partner networks; implement competency frameworks, certifications, and continuous training for marine service engineers and technicians.
- Foster one-way-of-working and knowledge-sharing across the board to ensure repeatable quality and customer experience.
What we look for
- 10+ years in marine service leadership with hands-on accountability for service delivery in APAC and EMEA; proven track record of regional operations.
- Demonstrated knowledge of marine regulatory frameworks and classification requirements.
- Fluency with digital service platforms (remote monitoring, connected assets, analytics) and cybersecurity practices in maritime contexts.
- Commercial acumen managing multi-region service P&Ls, contracts, and long-term agreements.
Core Competencies
- Global Service Standardization — Designs and enforces a single global service methodology (SOPs, KPIs, toolsets, templates) to ensure repeatable outcomes across fleets and geographies.
- Marine Technical Mastery — Deep understanding of HVAC/R systems, fire detection & suppression (CO₂, foam, watermist, gaseous), sprinklers, PA/VA, surveillance, clean air, controls and automation; integrates multi-technology service programs end-to-end.
- Digital & Data-Driven Service — Leverages connected platforms (OpenBlue/connected dashboards) for predictive maintenance, energy optimization, and cyber-safe operations; implements global data standards.
- Customer & Stakeholder Management — Executive-level engagement with naval forces, cruise lines, offshore operators; manages complex multi-stakeholder environments and preferred supplier relationships through measurable KPIs.
- Operational Excellence & Resilience — Establishes health checks, deluge ITM programs, and pre-dry-dock inspections; leads contingency planning to minimize downtime and cost.
- Commercial & Contract Discipline — Manages budgets, turnaround cost structures, vendor contracts, and change control across APAC/EMEA operations.
- Safety & Risk Management — Integrates safety culture and crisis response (weather, mechanical, cyber) into service plans; maintains mission readiness.
- People & Capability Development — Builds regional talent pipelines, certifications, and career paths; drives engagement and one-way-of-working.
Global Director - Marine Services in Scotland employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Director - Marine Services in Scotland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the marine services industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or industry peers, make sure to highlight your experience in service delivery and compliance. Share specific examples of how you've driven success in previous roles.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A well-timed message can set you apart from the crowd.
✨Tip Number 4
Prepare for interviews by researching the latest trends in marine services. Be ready to discuss how digital enablement and operational excellence can impact service delivery. Show them you’re not just a candidate, but a thought leader in the field!
We think you need these skills to ace Global Director - Marine Services in Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Director - Marine Services role. Highlight your experience in marine service leadership and how it aligns with our mission at StudySmarter. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your impact in previous roles, especially in service delivery and operational excellence. We love seeing quantifiable results that show how you’ve driven success.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the marine services field. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows us you're proactive and keen to join the StudySmarter family!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of marine service leadership, especially in HVAC/R systems and fire detection. Familiarise yourself with the specific regulatory frameworks and classification requirements relevant to the role. This will show that you're not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed regional operations in the past. Highlight your experience in building high-performing teams and your approach to capability development. This is crucial for a role that requires strong people leadership and operational excellence.
✨Emphasise Digital Savvy
Since the role involves digital enablement and connected services, be ready to discuss your experience with digital platforms and analytics. Share specific instances where you've leveraged technology for predictive maintenance or energy optimisation. This will demonstrate your ability to drive innovation in service delivery.
✨Engage with Customer Focus
Be prepared to talk about your experience in customer and stakeholder management. Discuss how you've engaged with naval forces, cruise lines, and other stakeholders to achieve measurable outcomes. Showing that you can maintain preferred supplier status through compliance and performance excellence will set you apart.
