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For Companies At a Glance
- Tasks: As a Scheduling Coordinator, you'll create efficient schedules and manage resources to enhance team performance.
- Company: Join a leading company focused on operational excellence and innovative solutions.
- Benefits: Enjoy competitive salary, flexible leave, exclusive discounts, and career development opportunities.
- Why this job: Make a real impact by solving complex planning challenges and collaborating with diverse teams.
- Qualifications: 3+ years in Resource Planning with strong analytical and problem-solving skills required.
- Other info: Hybrid work model available, offering flexibility in your work environment.
The predicted salary is between 36000 - 60000 £ per year.
What you will do
As a Scheduling Coordinator, you will be at the heart of operational excellence—translating forecasts into smart, efficient schedules that keep our teams performing at their best. You will guide planning decisions across Front Office, Back Office, and Field Operations, ensuring we meet our service commitments while adapting to real-time challenges. Your insights will shape how we allocate resources, manage shifts, and respond to demand, making you a key player in driving performance and delivering value. If you thrive on turning data into action and enjoy collaborating with stakeholders to solve complex planning puzzles, this is your opportunity to make a real impact.
What we offer
- Competitive Salary:Reflecting your skills and experience.
- Genours & Flexible Leave Entitlement: 25 days of annual leave plus Bank Holidays.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits:Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts:With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development:Extensive opportunities for growth and advancement.
How you will do it
- Through ongoing review of short, mid, and long-term forecasting accuracy
- By balancing SLA requirements and escalating risks with insight
- Via effective communication and collaboration with stakeholders
- By maintaining high data quality and version control in planning tools
- Through proactive governance and continuous improvement of planning processes
What we look for
Required
- Minimum of 3 years’ experience in a Resource Planning team within Front Office, Back Office, or Field Services
- Strong analytical skills with experience in propensity/regression analysis across multichannel environments
- Excellent problem-solving and decision-making capabilities
- Effective team collaboration and communication skills
Preferred
- Proficiency in WFM software (NICE, Verint, Alvaria, EG Solutions)
- Experience with Telephony Operating Systems (NICE, AWS, Avaya)
- Advanced Excel skills
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Scheduling Coordinator employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator
✨Tip Number 1
Familiarise yourself with the specific WFM software mentioned in the job description, such as NICE or Verint. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your analytical skills by practising propensity and regression analysis. You could use sample datasets to create forecasts and schedules, showcasing your ability to turn data into actionable insights.
✨Tip Number 3
Network with professionals in resource planning or scheduling roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the role and potentially lead to referrals.
✨Tip Number 4
Prepare for behavioural interview questions that focus on problem-solving and teamwork. Think of specific examples from your past experiences where you successfully collaborated with stakeholders to overcome challenges.
We think you need these skills to ace Scheduling Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with key terms like resource planning, forecasting accuracy, and stakeholder collaboration, as these will be crucial in your application.
Tailor Your CV: Highlight your relevant experience in resource planning, especially within Front Office, Back Office, or Field Services. Use specific examples that demonstrate your analytical skills and problem-solving capabilities, as these are essential for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and how your background aligns with the company's needs. Mention your experience with WFM software and any advanced Excel skills, as these are preferred qualifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is vital for a Scheduling Coordinator.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Analytical Skills
As a Scheduling Coordinator, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles, particularly in resource planning or forecasting. Highlight any experience with propensity or regression analysis.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving capabilities. Prepare to share instances where you faced complex planning challenges and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Software
Proficiency in WFM software is preferred for this role. Brush up on your knowledge of tools like NICE, Verint, or Alvaria. If you have experience with telephony operating systems, be ready to discuss how you've utilised these in past positions.
✨Highlight Team Collaboration Experience
Effective communication and collaboration with stakeholders are key aspects of the role. Prepare examples that showcase your ability to work within a team, manage relationships, and communicate effectively across different departments.
