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- Tasks: Lead customer implementation projects, ensuring timely delivery and high satisfaction.
- Company: Dynamic company in Blackburn focused on customer success.
- Benefits: Competitive salary, 25 days leave, pension plan, and discounts.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Experience in project roles, strong communication, and a passion for customer service.
- Other info: Great opportunities for development and progression in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive, customer‑focused Project & Implementation Specialist to join our team. This is an office‑based role in Blackburn. You will lead the delivery of customer implementation projects, ensuring they are completed on time, within scope and budget, while maintaining excellent customer satisfaction.
Key Responsibilities
- Build strong relationships with customer project teams and sponsors.
- Manage all aspects of project delivery, ensuring high‑quality outcomes.
- Define project scope and objectives with stakeholders.
- Follow project management methodologies, including tracking, reporting and documentation.
- Lead project kick‑off meetings and capture customer requirements and success criteria.
- Produce project documentation such as plans, meeting minutes and highlight reports.
- Monitor progress and ensure delivery within agreed timelines and budget.
- Provide regular status updates to the Department Manager and/or Director.
- Analyse information to understand customer needs.
- Act as the link between customers and field engineering teams.
- Support the adoption and expansion of FM:Systems software.
- Deliver customer training on system configuration and maintenance.
- Create professional floor plan images using AutoCAD (training provided).
What We Offer
- Competitive salary based on experience
- 25 days annual leave plus bank holidays and sick pay
- Option to buy up to 10 extra holidays
- Pension plan with up to 7% employer match
- Life assurance, employee assistance programme and referral scheme
- Discounts including cycle‑to‑work and Johnson Controls products
- Excellent opportunities for development and progression
What You Need
- Passion for customer service and helping customers succeed
- Ability to train adult learners on new systems
- Experience in a project‑related role
- Experience with system configuration
- Confidence working with clients at different technical levels
- Strong written and verbal communication skills
- Business analysis and requirements‑gathering skills
- Effective conflict management
- Ability to learn new technologies quickly
- Willingness to travel occasionally (less than 25%)
Project and Implementation Specialist employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project and Implementation Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project & Implementation Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe it’s a great way to keep you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for passionate individuals like you to join our team. Applying directly through our site can give you an edge over other candidates!
We think you need these skills to ace Project and Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project & Implementation Specialist role. Highlight your experience in project management and customer service, and don’t forget to mention any relevant skills like business analysis or system configuration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers succeed and how your previous experiences make you a great fit for our team. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves working closely with clients and project teams, make sure to demonstrate your strong written communication skills in your application. Clear and professional language will go a long way in making a good impression.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Projects
Before the interview, brush up on your project management experience. Be ready to discuss specific projects you've led, focusing on how you defined scope, managed timelines, and ensured customer satisfaction. This will show that you understand the role's requirements.
✨Showcase Your Communication Skills
As a Project & Implementation Specialist, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders and clients in the past. Highlight any experiences where you successfully navigated conflicts or gathered requirements.
✨Demonstrate Customer Focus
This role is all about customer satisfaction. Think of instances where you went above and beyond for a client or how you adapted your approach based on their needs. Sharing these stories will illustrate your passion for customer service.
✨Familiarise Yourself with FM:Systems Software
While training will be provided, showing that you’ve done your homework on FM:Systems software can set you apart. If possible, explore online resources or tutorials to get a basic understanding, so you can discuss how you would support its adoption during the interview.
