At a Glance
- Tasks: Drive innovation and manage service products in the Security domain across EMEA.
- Company: Global leader in security services with a focus on collaboration and growth.
- Benefits: Competitive salary, travel opportunities, and a hybrid work model.
- Other info: Join a dynamic team with opportunities for professional development and career advancement.
- Why this job: Be a key player in shaping security solutions that make a real difference.
- Qualifications: Experience in service product management and strong project management skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Product Manager, EMEA, Security Service is accountable for innovation, development, and management of service products within the Security domain in the Europe, Middle East, and Africa (EMEA) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process. This role sits within the Global Service Product Management organization and is a key partner to the EMEA domain and leadership teams.
Key Responsibilities
- Owns KPIs for an assigned service product portfolio
- Operationalizes service platforms from global team
- Builds and launches region-specific service offerings as needed, in alignment with global standards
- Serves as domain service subject-matter expert (SME)
- Participates in problem-solving, kaizen, and VSM events
- Represents regional field and customer voice to global team
Success Measures
- Supports region domain service P&L performance, including revenue growth and margin expansion
- Delivers on-performance new service introduction (NSI)
- Improves service attach/linkage rates across the portfolio
- Increases premium (full coverage) service mix
- Drives growth in connected assets
What we are looking for
Required
- Extensive experience in service product management, service operations, service commercial enablement, or product lifecycle management
- Proven expertise in the Security Service domain, serving as a trusted advisor and subject matter expert
- Proven track record of successfully bringing new capabilities to market
- Strong project management and execution skills
- Demonstrated ability to lead cross-functional teams and initiatives
- Proficiency in English, both written and spoken
- Willingness and ability to travel 10–25% of the time
Preferred
- Bachelor’s degree in Engineering, Business Administration & Management, or Technology
- Experience working with digital or connected solutions
- Familiarity with Lean methodologies and tools
We believe that great talent isn’t limited by location. If you are based near any of our EMEA offices and can effectively collaborate within the region, we welcome your application!
Product Manager, EMEA Security Service employer: Johnson Controls, Inc.
Johnson Controls, Inc. is an excellent employer that prioritises employee development and fosters a collaborative work culture in Sunbury-on-Thames. With comprehensive training provided, employees can enhance their skills while contributing to a team dedicated to delivering exceptional customer experiences. The company values proactive individuals who are eager to learn and grow within a supportive environment, making it a rewarding place to build a career.
