At a Glance
- Tasks: Monitor CCTV/Alarm activations and provide top-notch customer support.
- Company: Join Envision Intelligent Solutions, a dynamic security systems provider.
- Benefits: Enjoy flexible hours, competitive pay, and a comprehensive benefits package.
- Other info: Access to training and career development opportunities in a collaborative environment.
- Why this job: Make a real impact in a supportive team while building your career.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 12 - 15 £ per hour.
Envision Intelligent Solutions, a Johnson Controls company, is a security systems provider specialising in the rental market, supported by our in‑house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile, and innovative—rewarding hard work and encouraging people to grow. In our constantly evolving environment, you’ll have the foundation to build a career as unique as you are. Join us and make an impact that truly matters.
We are currently looking for a Part-time Customer Support Operator to join our team. In this part-time, permanent position you will cover busy periods in the Centre and will be located in Silverwood Business Park, Craigavon, BT66 6SY.
What we offer:
- A guaranteed number of hours per month and the following working hours: 5AM-11AM; 5PM-11PM, or either or both; Monday to Sunday.
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
- Paid Annual Leave, plus bank holidays (Holiday buy back option available).
- Extensive product and on the job/cross training opportunities with outstanding resources available.
- Encouraging and collaborative team environment.
- Career development through various career ladders including Customer Service.
- Dedication to safety through our Zero Harm policy.
- Access to business resource groups.
What you will do:
- Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting.
- Answer intercoms and inbound telephone calls professionally, quickly and effectively.
- Effectively use the telephone systems and follow the guidance of the company policy and procedures.
- Support the Control Room Supervisors and in their absence to take control of the operations (subject to training).
- Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly.
- Report any operational difficulties and problems to the supervisor on duty.
What we look for:
- The ability to work under pressure, to be self-motivated and able to work independently or as a team member.
- The ability to prepare letters, reports and documents in an accurate and concise manner.
- The ability to communicate diplomatically and effectively, both verbally and in writing.
- Sufficient investigative skills to identify the root cause of any problems identified.
- SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
- IT literacy and a minimum of grade C in English and Maths.
Part-time Customer Support Operator in Portadown employer: Johnson Controls, Inc.
Johnson Controls, Inc. is an excellent employer that prioritises employee development and fosters a collaborative work culture in Sunbury-on-Thames. With comprehensive training provided, employees can enhance their skills while contributing to a team dedicated to delivering exceptional customer experiences. The company values proactive individuals who are eager to learn and grow within a supportive environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Support Operator in Portadown
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Johnson Controls, Inc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Johnson Controls, Inc. and let us see your personality shine through!
We think you need these skills to ace Part-time Customer Support Operator in Portadown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Johnson Controls, Inc..
Get Familiar with Our Brand:Before applying, take some time to learn about Johnson Controls, Inc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Johnson Controls, Inc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Johnson Controls, Inc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Johnson Controls, Inc. will surely appreciate.
