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- Tasks: Inspect, repair, and install security systems while delivering top-notch customer service.
- Company: Join ADT, a trusted name in security protecting over 210,000 UK properties.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and personal career development.
- Other info: Work in a dynamic environment with 25 annual holidays plus bank holidays.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver’s licence and practical skills with tools.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out routine inspections, breakdown repairs and installations to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
How you will do it:
- Check correct functionality of systems including, but not limited to the following:
- Replace all detector batteries where necessary.
- Test panel and backup batteries, replacing them where necessary.
- Check correct activation of the warning sounders.
- Check that the system is able to operate normally on the standby batteries.
- Check correct operation of all detection devices.
- Check correct activation of signaling equipment to the Alarm Receiving Centre.
- Check and clean CCTV and WiFi cameras.
- Install and commission systems, building upon your knowledge of intruder alarms, CCTV, doorbell and access control systems.
- Go the extra mile to deliver a high-class customer experience by providing a high standard of customer service, problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Promote JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours in accordance with Johnson Controls values.
- Liaise with the service bureau in line with the company requirements and procedures.
- Accurately complete details of work on the mobile data device according to work instructions and codes of practice if necessary.
- Maintain accurate records, comprehensive mileage and expense documentation and timesheets.
- Be able to undertake other reasonable duties as requested by the line manager.
What we look for:
Essential:- Full UK manual driver’s licence.
- Ability to carry and climb ladders and to work at height.
- Practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
- Availability to work on a rota based on-call shift.
- Reliability, trustworthiness and self-motivation with the ability to work alone as well as in a team.
- Excellent communication and relationship-building skills with the ability to exceed customer expectations.
- Familiarity with the use of technology such as smartphones, tablets and PCs.
- A security check will be conducted once an offer has been made to the successful candidate.
- Electrical experience/qualifications.
- Previous experience in installing and servicing in a residential environment.
What you will get:
- Basic salary plus bonus.
- Pension.
- Company van, tools, uniform.
- iPad and company phone.
- Personal career development.
- 25 annual holidays plus bank holidays.
Customer Solutions Technician- Portadown area employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician- Portadown area
✨Tip Number 1
Get to know the company! Research ADT and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Solutions Technician, you'll need to build relationships with customers. Role-play common scenarios with friends or family to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Show off your practical skills! If you have experience with hand and power tools, make sure to highlight this during your interview. Bring examples of past work or projects to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the ADT team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Solutions Technician- Portadown area
Some tips for your application 🫡
Show Your Skills: Make sure to highlight any practical skills you have, especially with hand and power tools. We want to see how your experience aligns with the role of a Customer Solutions Technician, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your familiarity with security systems like CCTV and intruder alarms, and how you can contribute to our high standards of customer service.
Be Yourself: We love authenticity! Let your personality shine through in your application. Show us how you build relationships and exceed customer expectations – that’s what we’re all about at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you brush up on the technical aspects of CCTV, intruder alarms, and video doorbells. Familiarise yourself with common issues and solutions, as well as the tools you'll be using. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about delivering top-notch customer service, think of examples from your past experiences where you've gone the extra mile for a customer. Be prepared to discuss how you build relationships and handle difficult situations, as this will demonstrate your ability to exceed customer expectations.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. They might ask how you would handle a malfunctioning system or a tricky installation. Think through these scenarios beforehand so you can respond confidently and showcase your practical skills.
✨Dress the Part
Even though it’s a field-based role, first impressions matter! Dress smartly for the interview to reflect professionalism. It shows that you take the opportunity seriously and are ready to represent the company positively.