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For Companies At a Glance
- Tasks: Coordinate support services for MPs, ensuring exceptional customer service and meeting KPIs.
- Company: Join a dynamic team at Johnson Controls, dedicated to security and customer satisfaction.
- Benefits: Enjoy 25 paid holidays, a comprehensive benefits package, and discounts on high street brands.
- Why this job: Be part of a collaborative environment with career development opportunities and extensive training.
- Qualifications: Experience in customer-facing roles and proficiency in Microsoft Office are essential.
- Other info: Completion of security vetting is required for this position.
The predicted salary is between 36000 - 60000 £ per year.
What you will do
Join our team to coordinate support services for Members of Parliament (MPs), Members Security Support Services (MSSS), You\’ll ensure exceptional customer service and uphold KPIs and SLAs while overseeing the complete sales process, from approvals to supplier interactions.
What we offer
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Competitive salary
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25 Paid holidays + Bank Holidays & sick pay
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Office based role in Birmingham
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Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
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Extensive product and on the job/cross training opportunities with outstanding resources available
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Encouraging and collaborative team environment
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Career development through various career ladders including Customer Service
How you will do it
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Maintain close relationship with MPs, ensuring timely delivery of objectives.
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Direct coordination of programs and achievement of KPIs.
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Plan and schedule service delivery and installations.
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Coordinate documentation and communications with internal and external stakeholders.
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Ensure compliance with health & safety regulations.
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Manage workloads and escalate issues as needed.
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Promote company culture and contribute to team development
What we look for
Experience
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Experience in customer-facing roles, meeting targets, and networking.
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Strong operational and financial acumen preferred.
Knowledge
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Proficient in PC literacy and Microsoft Office.
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Familiarity with internal applications and SharePoint.
Competencies
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Integrity, customer focus, and managerial courage.
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Drive for results, action-oriented, and creative.
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Effective in organizing, prioritizing, and managing processes.
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Proficient in written communication and time management.
***Completion of the CTC (counter terrorist check) & SC (Security Check) vetting is a requirement of this position***
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Parliament Support Coordinator employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parliament Support Coordinator
✨Tip Number 1
Familiarise yourself with the workings of Parliament and the specific roles of MPs. Understanding their needs and challenges will help you demonstrate your customer service skills effectively during interviews.
✨Tip Number 2
Network with professionals in the public sector or those who have experience working with MPs. This can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will highlight your ability to coordinate effectively, which is crucial for this position.
✨Tip Number 4
Research the company culture at StudySmarter and be ready to discuss how your values align with theirs. Demonstrating a good cultural fit can significantly boost your chances of landing the job.
We think you need these skills to ace Parliament Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Parliament Support Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your experience in customer-facing roles and any achievements related to meeting targets. Use specific examples to demonstrate your operational and financial acumen, as well as your ability to manage processes effectively.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any familiarity with internal applications like SharePoint. Highlight your written communication skills, as they are crucial for coordinating documentation and communications.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your integrity, customer focus, and drive for results. Explain why you are passionate about supporting Members of Parliament and how you can contribute to the team environment.
How to prepare for a job interview at Johnson Controls, Inc.
✨Showcase Your Customer Service Skills
Since the role involves exceptional customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to meet targets and maintain strong relationships.
✨Demonstrate Your Organisational Skills
The position requires effective organisation and prioritisation. Discuss your methods for managing workloads and ensuring timely delivery of objectives. Use examples that illustrate your ability to coordinate multiple tasks efficiently.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office and familiarity with internal applications like SharePoint are essential. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles.
✨Emphasise Your Integrity and Team Spirit
Integrity and a collaborative mindset are key competencies for this role. Be prepared to talk about situations where you've demonstrated these qualities, especially in team settings or when facing challenges.
