At a Glance
- Tasks: Service security systems like alarms and CCTV while providing top-notch customer service.
- Company: Join ADT, a leader in security solutions with a commitment to innovation.
- Benefits: Enjoy competitive salary, paid travel, overtime options, and 25 days holiday.
- Other info: Access ongoing training and career progression opportunities in a supportive environment.
- Why this job: Make a real impact by ensuring safety and security for communities.
- Qualifications: Experience in the Fire & Security industry and a valid driving licence required.
The predicted salary is between 30000 - 40000 € per year.
Why join our ADT team? We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:
- Competitive salary
- Paid travel time and optional overtime
- Engineer commission scheme & sales referral incentives
- Company vehicle, tools, uniform, PPE – everything you need to succeed
- 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
- Pension matched up to 7%
- Ongoing training and access to our Engineering Career Ladder
- Recognition programmes and long-service culture (20+ years average!)
- Staff referral bonus – up to £2,000
- Professional Development – fully funded levy-supported qualifications, enabling you to gain nationally recognised certifications while you work
What you will do:
Our Service Engineers are involved in servicing Security Systems i.e. Intruder Alarms, Access Control systems and CCTV Systems. The successful engineer will service Security Systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities.
How you will do it:
- Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
- To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials
- Ensuring your time is managed efficiently and jobs are prioritised correctly
- Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate
Qualifications:
Essential:
- Experience within Fire & Security industry
- Driving license
- Ability to lift and climb ladders
- Had or have previous experience working in a customer facing environment
Preferred:
- Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA
About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. This position is working for our ADT brand. At ADT we are passionate about making a positive impact on the lives of people all over the world. By working together to provide the most advanced security solutions, protect people and the environment, giving back in the communities we live in, and solving today’s challenges while constantly asking “what’s next?” We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.
Service Engineer - Security in Newcastle upon Tyne employer: Johnson Controls, Inc.
At ADT, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters professional growth and development. With competitive salaries, comprehensive benefits including paid travel time, a generous holiday scheme, and ongoing training opportunities, our Service Engineers are equipped to thrive in their roles while making a meaningful impact in the security industry. Join us in a supportive environment where your contributions are recognised, and you can build a rewarding career with a market-leading brand.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Security in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Practice common interview questions and think about how you can showcase your experience with security systems.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals, like ADT. Check out our website for openings and apply directly to increase your chances of landing an interview.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Service Engineer - Security in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your experience in the Fire & Security industry and any relevant qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with ADT and how you can contribute to our mission of making the world a safer place. Keep it engaging and personal!
Showcase Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight your customer service experience. Share examples of how you've exceeded customer expectations in the past – we love to see that!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at ADT!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to security systems like intruder alarms, access control, and CCTV. Be ready to discuss your previous experiences in the fire and security industry, as well as any relevant qualifications you hold.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided exceptional customer service in the past. Think about situations where you exceeded customer expectations or resolved issues effectively.
✨Show Your Problem-Solving Skills
The company is looking for engineers who can identify and rectify problems before they occur. Prepare to discuss specific instances where you've successfully diagnosed and solved technical issues, showcasing your proactive approach.
✨Time Management Matters
Be ready to talk about how you manage your time and prioritise tasks. The role requires efficient job management, so think of examples where you've successfully balanced multiple responsibilities while ensuring quality work.
