At a Glance
- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, generous leave, and extensive career development opportunities.
- Other info: Casual dress code on Fridays and hassle-free onsite parking.
- Why this job: Make a real difference by helping customers stay safe and secure every day.
- Qualifications: Passion for problem-solving and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for skilled Support Technicians to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it:
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For:
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Operator in Manchester employer: Johnson Controls, Inc.
Johnson Controls, Inc. is an excellent employer that prioritises employee development and fosters a collaborative work culture in Sunbury-on-Thames. With comprehensive training provided, employees can enhance their skills while contributing to a team dedicated to delivering exceptional customer experiences. The company values proactive individuals who are eager to learn and grow within a supportive environment, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Operator in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and their mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing issues, try some mock scenarios with friends or family. The more comfortable you are explaining technical stuff, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Johnson Controls.
We think you need these skills to ace Technical Support Operator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Operator role. Highlight any relevant technical problem-solving experience and customer service skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at Johnson Controls.
Show Off Your Communication Skills:Since this role involves conveying technical info to non-technical folks, make sure your application showcases your excellent communication skills. We want to see how you can simplify complex ideas!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, we love seeing candidates who take the initiative to follow our process!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Familiarise yourself with common alarm faults and the software used in the industry. This will help you answer questions confidently and demonstrate your expertise.
✨Practice Your Communication Skills
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to get comfortable with this. Clear communication is key in this role!
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved issues. Think about specific situations where your problem-solving skills shone through, especially in a customer service context. This will show your potential employer that you're a proactive thinker.
✨Research Johnson Controls
Get to know Johnson Controls and their mission to create smart, healthy buildings. Understanding their values and goals will not only help you tailor your answers but also show your genuine interest in the company. It’s a great way to connect your skills to their needs!
