Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Diagnose security alarm faults and deliver top-notch customer service.
- Company: Join a global leader in smart, sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and exclusive discounts.
- Other info: Flexible night shifts with casual dress code and free onsite parking.
- Why this job: Make a real difference while enjoying comprehensive training and career growth.
- Qualifications: Strong customer service skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Customer Support Technician – Join Our Team!
Shift Pattern: Night shift rotation 4‑on / 4‑off schedule
Hours: 19:00–07:00
*6-8 weeks of fully paid daytime training (Mon–Fri) required prior to starting the night shift rotation
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for motivated individuals to join our ADT Support team. You don’t need a technical background to apply — if you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training.
Each year, we support more than 300,000 customers by keeping their alarm systems running smoothly, and you’ll play an important part in delivering that service. With us, you’ll benefit from comprehensive training, long‑term job security, and clear opportunities for career growth across both ADT and Johnson Controls at local, national, and global levels.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle‑free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high‑security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills:
- An interest in problem‑solving
- Customer service skills and experience
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills:
- Experience in technical problem-solving
If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Advisor Night Shift in Manchester employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor Night Shift in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnson Controls and their mission. This will help you connect your skills to what they value, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves diagnosing security alarm faults, think of examples from your past where you've successfully solved issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service experience! Highlight any previous roles where you’ve provided excellent service. Use specific examples to illustrate how you handled challenging situations and kept customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ADT Support. Let’s get you started on this exciting journey!
We think you need these skills to ace Technical Support Advisor Night Shift in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how your customer service experience shines through in your application. Highlight any relevant roles where you’ve helped customers solve problems or provided support, as this is key for the Technical Support Advisor role.
Keep It Clear and Concise: When writing your application, make sure to keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on conveying your skills and experiences effectively.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills that align with what we’re looking for, like problem-solving and communication skills, to show us you’re a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Company
Before your interview, take some time to research Johnson Controls and their mission. Understanding their focus on smart, healthy, and sustainable buildings will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your problem-solving skills and how you communicated effectively with customers, especially those who may not be technically savvy.
✨Prepare for Technical Questions
Even if you don’t have a technical background, it’s good to brush up on basic technical concepts related to security alarms. Familiarise yourself with common troubleshooting steps and be ready to discuss how you would approach diagnosing issues, as this will demonstrate your willingness to learn and adapt.
✨Ask Insightful Questions
At the end of the interview, make sure to ask questions that show your interest in the role and the company. Inquire about the training process, opportunities for career growth, or how the team collaborates to support customers. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.