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- Tasks: Provide technical support for security systems and assist field engineers.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, generous leave, and comprehensive benefits.
- Other info: Opportunities for career growth and casual dress on Fridays.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Passion for problem-solving and excellent communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Join Our Team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help organisations across the UK protect their people and assets by keeping their security systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle‑free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it
In this phone‑based, security system support role, you will provide technical support to field engineers and customers. This is a full‑time, office‑based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.
You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high‑security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail‑oriented problem solvers who thrive in a high‑energy environment.
Essential Skills
- An interest in problem‑solving
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills
- Experience in technical problem‑solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Advisor B2B in Manchester employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor B2B in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical support scenarios and customer service questions. This will help you feel more confident and ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Johnson Controls.
We think you need these skills to ace Technical Support Advisor B2B in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any relevant technical problem-solving experience and customer service skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves conveying technical info to non-technical folks, make sure your application showcases your ability to communicate clearly and effectively. We love candidates who can simplify complex ideas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Be prepared to discuss specific software or tools you’ve used in the past, as this will show your familiarity with the role.
✨Practice Your Communication Skills
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. This will demonstrate your ability to connect with clients effectively.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you successfully diagnosed and resolved issues. Be ready to share these stories during the interview to highlight your problem-solving abilities.
✨Understand the Company Culture
Familiarise yourself with Johnson Controls' mission and values. Showing that you align with their commitment to sustainability and customer service can set you apart from other candidates.