Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational strategy and execution for a fast-paced service and installation business.
- Company: Dynamic service and installation company focused on customer experience and growth.
- Benefits: Competitive salary, leadership development, and opportunities for professional growth.
- Why this job: Be a visionary leader driving sustainable growth and exceptional customer experiences.
- Qualifications: 10+ years in senior leadership with strong operational and financial management skills.
- Other info: Join a culture of innovation and accountability while making a real impact.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a high-caliber Service Director to lead the operational strategy and execution for a fast-paced service and installation business in the UK. This role demands a visionary leader with exceptional operational expertise, commercial acumen, and the ability to deliver outstanding customer experiences while driving sustainable growth.
What you will do:
- Strategic Leadership: Define and execute the service strategy aligned with business objectives, ensuring operational excellence and scalability.
- Operational Oversight: Take full accountability for service delivery, installation projects, workforce planning, and resource optimization across multiple regions.
- Financial Management: Own P&L responsibility for the service division, driving cost efficiency and profitability while maintaining high service standards.
- Compliance & Governance: Ensure adherence to UK regulatory frameworks, health & safety legislation, and industry best practices.
- Customer Experience: Champion a customer-first culture, ensuring service quality and responsiveness exceed expectations.
- Continuous Improvement: Implement process optimisation, digital transformation initiatives, and performance metrics to enhance operational efficiency.
- Leadership & Development: Build, mentor, and retain a high-performing team, fostering a culture of accountability, innovation, and professional growth.
- Stakeholder Engagement: Collaborate with senior leadership and key clients to support strategic partnerships and business development.
What we look for:
- Minimum 10 years’ senior leadership experience in operations or service management within a fast-paced service and installation environment in the UK.
- Proven track record of end-to-end operational management, including large-scale service delivery and installation projects.
- Strong commercial acumen with demonstrable success in managing budgets, P&L, and delivering financial targets.
- Exceptional leadership, communication, and stakeholder management skills.
- Expertise in compliance, health & safety, and risk management.
- Ability to drive digital transformation and leverage technology for operational efficiency.
Desirable:
- Experience in sectors such as security, fire safety, facilities management, or technology-driven service businesses.
- Professional qualifications in operations management, project management, or business leadership (e.g., MBA, Prince2, Lean Six Sigma).
- Track record in change management and scaling operations for growth.
Service Director in Manchester employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Director role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their service strategy and be ready to discuss how your operational expertise aligns with their goals. We want you to shine and show them you’re the visionary leader they need!
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your track record in managing budgets and delivering financial targets. We believe your experience in driving sustainable growth will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way in landing that dream job in service management.
We think you need these skills to ace Service Director in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Director role. Highlight your experience in operational strategy and service management, and don’t forget to showcase your leadership skills and commercial acumen!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer experiences and operational excellence in your previous roles.
Showcase Your Achievements: Quantify your successes! Whether it’s improving service delivery or managing budgets, use numbers to demonstrate your impact. This will help us see the value you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know Your Numbers
As a Service Director, you'll need to demonstrate your financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven cost efficiency and profitability in previous roles. Bring specific examples of budgets you've managed and the financial targets you've achieved.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills, so think about how you can convey your approach to building and mentoring teams. Prepare anecdotes that highlight your ability to foster a culture of accountability and innovation. Be ready to discuss how you've developed high-performing teams in the past.
✨Emphasise Customer Experience
A customer-first culture is key for this position. Be prepared to share examples of how you've championed outstanding customer experiences in your previous roles. Discuss any initiatives you've led that improved service quality and responsiveness, and how they contributed to customer satisfaction.
✨Stay Ahead of Compliance
With a focus on compliance and governance, it's crucial to show your understanding of UK regulatory frameworks and health & safety legislation. Familiarise yourself with relevant regulations and be ready to discuss how you've ensured adherence in your past roles, as well as any improvements you've implemented.
