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- Tasks: Coordinate engineer appointments and manage schedules to ensure smooth operations.
- Company: Join a friendly team at a leading service provider in Manchester.
- Benefits: Competitive salary, generous leave, and exclusive discounts on high street brands.
- Why this job: Be the heartbeat of our operations and make a real difference for customers.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Enjoy hybrid working, career development opportunities, and casual Fridays.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Customer Service Coordinator in Manchester – Tyco Park. This is a full-time position with hybrid working (2 days/week after 6 months). Usual hours are 8:00–17:00, Monday to Friday, with flexibility required between 7:00–19:00, Monday to Sunday.
Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.
What we offer:- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
- Coordinating engineer appointments and managing dynamic diaries
- Communicating with customers via phone and email to confirm schedules and resolve queries
- Ordering parts, securing purchase orders, and completing permits
- Navigating multiple customer portals and internal systems
- Collaborating with Service Managers to optimize engineer productivity
- Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
- Supporting KPIs and reporting to the Planning Team Manager
Must-Haves:
- At least 1 year of customer service experience
- Excellent communication skills—written and verbal
- Strong multitasking and time management abilities
- High attention to detail and urgency
- Confident decision-making and problem-solving skills
- Proficiency in using multiple PC applications
Nice-to-Haves:
- Experience with GANT-based planning or dispatch software
- Familiarity with processing invoices and purchase orders
- Previous scheduling experience in a service or maintenance role
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
Service Coordinator in Manchester employer: Johnson Controls, Inc.
Contact Detail:
Johnson Controls, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. Show them you’re not just a multitasker but also someone who genuinely cares about delivering exceptional service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant multitasking abilities to show us you’re the perfect fit for the Service Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering exceptional service. Share specific examples of how you've successfully coordinated tasks or resolved customer queries in the past—this will help us see your potential!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism—this is your chance to impress us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. We can’t wait to hear from you!
How to prepare for a job interview at Johnson Controls, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like coordinating engineer appointments and managing customer communications. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Multitasking Skills
Since this role requires strong multitasking abilities, prepare examples from your past experiences where you've successfully juggled multiple tasks. Be ready to discuss how you prioritised your workload and maintained high attention to detail under pressure.
✨Communicate Clearly and Confidently
Excellent communication is crucial for a Customer Service Coordinator. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your verbal skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, company culture, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
