At a Glance
- Tasks: Support business customers with quality service and drive improvements in delivery.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Other info: Great career development opportunities in a dynamic environment.
- Why this job: Make a real impact by enhancing customer experiences and relationships.
- Qualifications: Strong customer service skills and ability to manage multiple priorities.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You’ll deliver high‑quality customer interactions, manage queries, and help drive continual improvement across service delivery.
What we offer:
- Competitive Salary: Reflecting your skills and experience.
- Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
What you’ll do:
- Handle customer enquiries via phone and email.
- Support account management and build strong customer relationships.
- Monitor quality and identify improvement opportunities.
- Analyse data and identify trends to enhance the customer journey.
- Work closely with internal teams to resolve issues and improve processes.
- Take ownership of customer queries through to resolution.
What we’re looking for:
- Must-Have: Strong customer service and communication skills.
- Ability to manage multiple priorities effectively.
- Attention to detail and strong organisational skills.
- IT literacy and experience using CRM systems.
- Proactive, team-focused mindset with a passion for improvement.
- Nice-to-Have: Experience with Salesforce.
- Background in quality frameworks or data analysis.
- Experience working cross-functionally.
About Johnson Controls: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters.
Quality & Customer Care Advisor in Manchester employer: Johnson Controls, Inc.
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a supportive work culture in Manchester that prioritises employee well-being and development. With competitive salaries, flexible leave entitlements, and extensive career growth opportunities, we empower our Quality & Customer Care Advisors to thrive while delivering outstanding service to our business customers. Join us to be part of a forward-thinking team that values innovation and collaboration, all while enjoying exclusive discounts and comprehensive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Customer Care Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Johnson Controls, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Johnson Controls, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Quality & Customer Care Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Johnson Controls, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Johnson Controls, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Johnson Controls, Inc.!
How to prepare for a job interview at Johnson Controls, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
